Richlin Vivegha S N R

• Clients Handled – WALMART – US (PIC) & William Sonoma Inc.
• Excel Reporting Tasks – Sent to Origin Teams and Clients.
• Working closely with Origin Teams to make sure all Documents are uploaded and released correctly.
• Handling emails or queries sent directly by clients or CX partners.
• Receiving Booking file and planning shipments accordingly.
• Working alongside with the CX Team to understand the workflow and plan the implementation process accordingly.
• Creating IOPs and QRG for each task handled.
• Tracking Milestone updates on regular basis to make sure all data handed over to the customer is accurate.
• Have supported in PO, SO and Invoice creation through SAP Tool.
• Creating SO, CS, CBL and FCR Documents.
• Creating BL Draft.
• Checking for exceptions and helping in rectifying or clearing the error.
• Trained in Supply Chain Platform.
• Maintaining separate trackers to ensure all changes have been recorded.
• Backed up for critical clients and supported ADHOC tasks on regular basis.
• Have made sure to cross train my peers and shared best practices to have a better work pattern.

• Conducts research through telephone to gather details according to project specifications.
• Produced accurate supporting documentation and materials for research activities, including presentations and reports.
• Conducted in-depth research utilizing various techniques, including qualitative and quantitative methods.

• Collection of Duty/VAT taxes from UK DHL Customers.
• Maintained internal and external relationships, providing support and dealing with inquiries.
• Accessing entry and acceptance documents for import and raising queries on the changes if required.
• Educating customers about HMRC guidelines.
• Answered incoming customer calls for specific service questions.

6.5 CGPA