Richy Somaya
Associate Vice President - Key Accounts
Mysuru
Summary
As a seasoned professional in business development, corporate alliances, project management, B2B sales, and account management, I am committed to achieving success through my strengths in relationship building, analytical thinking, and problem-solving. With a Bachelor's Degree in Arts from Periyar University, I have consistently demonstrated my ability to start from the beginning and grow businesses to the next level, leveraging my skills in team management and operational development.
My passion for learning and exploring the world around us fuels my drive for success. Every new person I meet, every place I visit, and every unique experience I have offers an opportunity to expand my knowledge and skills. As an effective communicator, I thrive on building strong relationships with clients and colleagues alike, while managing and growing key accounts to drive revenue and profitability.
In a rapidly changing digital landscape, I am committed to staying ahead of the curve by adapting to new technologies and trends. With a focus on operational goals and development, I am dedicated to driving growth and success for dynamic organizations.
Overview
17
17
years of professional experience
Work History
Associate Vice President
Grene Robotics India Pvt Ltd
Mysuru
12.2021 - Current
- Established performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Lead – Operations & Growth Hacker
Cab-E
Mumbai
07.2020 - 08.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
Business Development Manager
Sigmoid
Bangalore
10.2019 - 06.2020
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to establish long-term business growth.
Sales Manager
ServHub
Dubai
09.2018 - 09.2019
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
Product Sales Specialist
Wipro GE Healthcare
Bangalore
07.2016 - 08.2018
- Point of contact for all corporate queries
- Identify sales prospects across clients
- Effectively identify the customer needs and present solutions that sell
- Design flows that engage customers and their decisions
- Use GEHC channels to increase sales and collaborate with various SMEs
- Actively respond to elevated queries
- Effective use of CRM to generate leads and strategize marketing actions
- Train and use the sales funnel technique
- Lead and train SMEs, partners, new joiners
Senior Account Development Executive
Akamai Technologies
Bangalore
08.2015 - 07.2016
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments
- Customer collaboration and account management
- Develop strategies based on the IT infrastructure, business models, etc. of the client
- Develop High Interactive discussions and documents
- Working closely with the field engineers to ensure client satisfaction and quality
- Keeping goals of Akamai Technologies in sync with the successful client
- Categorize client Tiers and leverage service and sales for smooth transactions & avoid escalations
- Upsell products and services based on client needs
- Use innovative remote solutions like WebEx, Avaya communicator when necessary
- Empowering and selling clients with products like cloud computing, web content delivery and Infrastructure enhancements
- Manage and generate reports on revenue and sales with CRM
Assistant Manager
RapidValue Solutions
Bangalore
07.2013 - 08.2015
- Manage a core team to support North American Customers
- Train and develop methods to effectively make sales through email, chat or phone
- Implement internal or external marketing tools to ensure all sales targets are met
- Collaborate with account managers, executives, and other important stakeholders
- Manage offshore delivery of projects and the development team
- Lead change management and offer winning solutions
- Manage sales collaterals and other essential documents
- Effectively use CRM and internal tools to drive sales
- Closely look into prospective client handling
- Quality & Document Management to meet Compliance goals of the org
- Support queue management based on Tiers
- Plan and deliver marketing objectives
- Revenue & Sales Management and client experience
- Lead training and enhancement every quarter
Senior Sales Rep, Mentor & Subject Matter Expert
HSBC
Bangalore
08.2008 - 07.2013
- Achieved high-quality Customer-driven sales &service for the UK Banking Sector
- Achieved published targets of average handling time, Future Value Added points and
- primary activity by implementing all services enhancing initiatives
- Shared knowledge in the form of best practice with colleagues in the achievement of their goals & business objectives by call coaching the consultants
- Driving excellent customer experience (Sales & Service) on each call
- Responsible for a high level of quality work and contributing to the revenue of the
- company through enhancing FVQ points, i.e., Sales points
- Responsible for achieving individual targets and also the key performance indicator asset for the team, which would result in the overall performance of the department
Executive, Customer Care
247.ai
Bangalore
07.2006 - 07.2008
- Handling US Inbound Calls
- Activating Prepaid Green Dot Cards
- Selling Reload packs to existing Customer
- Enrolling Customer's too premier membership
- Solving Customer Queries
- Maintain Customer satisfaction to 5 out of 5
- Average Handling Time
- Upgrading and Upselling the existing clients
- Maintain 100% Quality Internal & External
- Working on Application Support
- Documentation on Excel Sheet
- Handled large volumes of incoming customer inquiries via email
- Provide 24x7x365 Tier 1 support via phone and through remote assistance
- Provide technical and non-technical support for US customers
- Developed good communication skills and cultivated pleasing telephone manners
- Achieved set quality and productivity targets regularly
- Mentored recruits in a short period
Education
Bachelor of Arts - English
Periyar University
Salem 04.2009 - 04.2011
Skills
Relationship building and retention
undefinedTimeline
Associate Vice President
Grene Robotics India Pvt Ltd
12.2021 - Current
Lead – Operations & Growth Hacker
Cab-E
07.2020 - 08.2021
Business Development Manager
Sigmoid
10.2019 - 06.2020
Sales Manager
ServHub
09.2018 - 09.2019
Product Sales Specialist
Wipro GE Healthcare
07.2016 - 08.2018
Senior Account Development Executive
Akamai Technologies
08.2015 - 07.2016
Assistant Manager
RapidValue Solutions
07.2013 - 08.2015
Bachelor of Arts - English
Periyar University
04.2009 - 04.2011
Senior Sales Rep, Mentor & Subject Matter Expert
HSBC
08.2008 - 07.2013
Executive, Customer Care
247.ai
07.2006 - 07.2008
Similar Profiles
R V ShivtejR V Shivtej
Lead Engineer at Grene Robotics TechnologiesLead Engineer at Grene Robotics Technologies
Nishant KashyapNishant Kashyap
Application & Service Engineer at Kawasaki Robotics India Pvt Ltd.Application & Service Engineer at Kawasaki Robotics India Pvt Ltd.
Kowsalya MothukuriKowsalya Mothukuri
Jr Project Manager at Automotive Robotics India Pvt LtdJr Project Manager at Automotive Robotics India Pvt Ltd
Gilson GangadharGilson Gangadhar
Software Engineer - React Developer at Digital INNKSoftware Engineer - React Developer at Digital INNK
Abhijith K MAbhijith K M
Junior Process Associate at ThoughtFocus Information Technologies Pvt LtdJunior Process Associate at ThoughtFocus Information Technologies Pvt Ltd