Rick Ayala
Fishers
Summary
Dynamic Retail Pharmacy Manager with a proven track record at Walgreens, excelling in patient counseling and staff management. Demonstrated expertise in medication therapy management and immunizations, enhancing patient care and outcomes. Skilled in fostering a positive work environment and ensuring regulatory compliance, with a commitment to professional ethics and exceptional service standards.
Results-driven pharmacy professional with track record of optimizing retail pharmacy operations and ensuring regulatory compliance. Known for fostering team collaboration and achieving high standards of service. Reliable and adaptable, with strong leadership and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Walgreens
05.2003 - Current
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Collaborated with store manager to maintain daily operations.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
- Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Education
Bachelor of Science - Pharmacy
Purdue University
West Lafayette, IN05-1993
Skills
- Prescription verification
- Professional ethics
- Medication dispensing
- Patient counseling
- Training and mentoring
- Patient education and counseling
- Staff management
- Medication therapy management
- Immunizations
Certification
- Certified Immunizer
- CPR/AED Certification
Timeline
Retail Pharmacy Manager
Walgreens
05.2003 - Current
Bachelor of Science - Pharmacy
Purdue University
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