Rick Clinton R
Project Management Specialist
Chennai
Summary
Results-driven implementation and customer success expert with over 5 years of experience in supporting international sellers on Amazon and Walmart. Specializes in onboarding, escalation management, and cross-functional collaboration, achieving high levels of seller satisfaction. Awarded for excellence in stakeholder engagement and resolving complex escalations. Effective communicator focused on optimizing processes and generating revenue.
Overview
5
5
years of professional experience
Work History
Project Management Specialist
Walmart
08.2022 - 06.2025
- Managed end-to-end onboarding for 15–22 international marketplace sellers per month through structured 8-week implementation program.
- Conducted discovery calls to assess business models and prior marketplace experience (Amazon) to tailor onboarding approach.
- Guided sellers on catalog upload tools, data templates, and compliance standards to ensure smooth go-live.
- Frequently assigned as escalation point of contact for high-priority sellers due to strong communication and resolution capability.
- Performed root cause analysis on listing errors and coordinated cross-functional fixes.
- Maintained SLA adherence during peak inflow periods (up to 7 new sellers per week).
- Trained international BD teams to assist sellers during festive high-volume seasons.
- Awarded Stellar Stakeholder Recognition (April 2023) for exceptional seller experience.
Catalogue Associate
Amazon Pvt Ltd
04.2019 - 05.2021
- Managed catalog operations while maintaining SLA and quality standards.
- Coordinated with vendors to ensure accurate pricing and product information integrity.
- Proactively flagged potential SLA risks and supported large-scale catalog updates.
Education
B.Tech - Mechanical Engineering
SRM University
Diploma - Modern Applied Psychology (DiMAP)
Skills
Client Onboarding & Implementation
Escalation Management & Conflict Resolution
Customer Retention & Relationship Building
Requirement Gathering & Discovery Calls
Marketplace Operations (Amazon & Walmart)
Root Cause Analysis
Cross-Functional Coordination
SLA & Quality Management
Process Optimization
Timeline
Project Management Specialist
Walmart
08.2022 - 06.2025
Catalogue Associate
Amazon Pvt Ltd
04.2019 - 05.2021
B.Tech - Mechanical Engineering
SRM University