Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Career Accomplishments
Timeline
Generic

Richard Dean Kern, Jr.

Aurora

Summary

Training professional with a successful track record in automotive retail sales and management and client relationships. Background includes attaining and surpassing corporate goals by developing a service strategy that coordinates client needs with established sales objectives. Excels at establishing and growing a customer base through creative use of marketing tools and media. Articulate and persuasive in dealing with management, peers, staff, and diverse clientele. Skills include: Client Relations | Negotiations | Business Management | Customer Service

Overview

26
26
years of professional experience

Work History

Sales Consultant

Leaffilter
02.2023 - Current
  • Company Overview: Leaffilter is an in home sales process of gutters and leaf filters.
  • Duties include sales, educating the customers, extensive travel, B2B sales, best practices and closing techniques.
  • Build a solid customer report is the key to success in this aspect of sales along with a strong and consistent presentation.
  • Leaffilter is an in home sales process of gutters and leaf filters.

In Home Sales Project Manager

Permaseal USA
10.2019 - 02.2023
  • Company Overview: Permaseal is a home improvement company specializing in the sealing of both wood decks and concrete parking lots and driveways.
  • Hit and exceeded sales goals every year including a new company record of 1,200,000 in sales for the year ending 2022.
  • Duties included but were not limited to extensive travel, expense reports, sales, training, closing clientele with very little cancellations.
  • Permaseal is a home improvement company specializing in the sealing of both wood decks and concrete parking lots and driveways.
  • The reason for leaving was a commission restructure that resulted in a 33% loss of pay.

National Service and Sales Trainer

American Tire Distributors
05.2017 - 10.2019
  • Started as an ADS (Account Development Specialist) specializing in new and continued Account Sales achieving and exceeding sales goals.
  • Then moved into a national training role helping other ADS’s as well as dealerships with their goals and expectations.
  • Coached and taught service advisers, technicians and parts managers on auto dealerships, including best practices to outperform expectations.
  • Travelled heavily across the US.
  • Conducted classroom training for GM, Ford, and Mopar.
  • Exceeded sales goals as an Account Development Specialist.
  • Developed marketing plans for Hiring and retention as well as promoting sales, service, and parts business in the New Auto Dealership channel.

Regional Sales and Service Consultant

Ford Quick Lane
01.2014 - 01.2016
  • Coached, taught, advised and assisted all aspects of operating an automotive repair facility.
  • Attained and maintained profitability at all 22 stores.
  • Trained all team members and sent consistent best practice initiatives through all assigned 22 stores.

General Manager

Monro Muffler and Brake Service
01.2012 - 01.2014
  • Provided customer service, sales, administrative, marketing, team leadership.
  • Maintained a positive working environment.
  • Trained team members, providing loss prevention, inventory control and quick problem-solving skills.

Fixed Operations Manager-Director

Wullenweber CJDR
01.2009 - 01.2013
  • Hired staff, provided customer service, sales, purchasing, marketing, and coaching all employees to stay positive, motivated, and productive.
  • Working with both service and parts to assure that our team stayed on the same page and hit or exceeded objectives.

General Manager

Michal Tires Plus
01.2004 - 01.2009
  • Ran an automotive aftermarket service department and built a winning team.
  • Trained team members, conducted inventory control and loss prevention.
  • Coached and provided best practices to managers which enabled improving and adapting to succeed.
  • Measured all angles of profitability possibilities and set policies for growth.

Remax Estate Center
01.2000 - 01.2004
  • Duties included but were not limited to listing and selling real estate.
  • Licensed in Indiana, Ohio, and Kentucky specializing in residential as both a listing agent as well as the buyers agent employing best practices.

Education

Real Estate -

Hondross College
Cincinnati, OH

Associate Degree - Small Business Management

Indiana University, Purdue University Indianapolis (IUPUI)

Skills

  • Customer relationship management
  • Strategic negotiation skills
  • Strategic business oversight
  • Service excellence
  • Time management
  • CRM proficiency
  • Objection handling
  • Persuasive communication
  • Closing techniques
  • Consultative sales

Accomplishments

  • Managed 33 retail stores under Ford Motor Company with a 98% profitability when employment ended.
  • Ranked #1 in Cincinnati region for 2015.
  • Successfully launched Quicklane for FoMoCo.
  • Grew territory from $$400k to $1.3 million at Permaseal in 3 seasons .

Career Accomplishments

  • Achieved Top Producer Award at ReMax
  • Achieved Ziebart Details Award 2 times
  • Million Dollar Store Honors

Timeline

Sales Consultant

Leaffilter
02.2023 - Current

In Home Sales Project Manager

Permaseal USA
10.2019 - 02.2023

National Service and Sales Trainer

American Tire Distributors
05.2017 - 10.2019

Regional Sales and Service Consultant

Ford Quick Lane
01.2014 - 01.2016

General Manager

Monro Muffler and Brake Service
01.2012 - 01.2014

Fixed Operations Manager-Director

Wullenweber CJDR
01.2009 - 01.2013

General Manager

Michal Tires Plus
01.2004 - 01.2009

Remax Estate Center
01.2000 - 01.2004

Associate Degree - Small Business Management

Indiana University, Purdue University Indianapolis (IUPUI)

Real Estate -

Hondross College

Similar Profiles

CREATE PROFILE
Richard Dean Kern, Jr.