Rick Murray

• Diagnosed and repaired fitness equipment, ensuring optimal functionality for users.
• Conducted routine maintenance checks, enhancing equipment longevity and performance reliability.
• Assisted in troubleshooting technical issues, improving response times for equipment repairs.
• Collaborated with team members to streamline repair processes, increasing workflow efficiency.
• Documented service reports accurately, facilitating effective communication of repair history to management.
• Maintained inventory of tools and parts, supporting timely repair operations and minimizing downtime.
• Trained new technicians on safety protocols and repair techniques, fostering a knowledgeable team environment.
• Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.

Coordinated all fitness install, repair and deliveries

Supervised and trained a staff of 10

Mediated all issues between, customers, staff and outside vendors