Nitush Nehra
Summary
20 + years experience in Operation and Admin of different sector companies. Extensive experience in Transportation , Administration and Infrastructure management of large facilities Highly developed managerial acumen and technical skills. Creative and tenacious problem-solver, with proven ability to manage clients and increase revenues. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
20
20
years of professional experience
Work History
Deputy Manager - operation
QNT Sports India Pvt.
01.2020 - 06.2022
- Company Overview: Health and sports Nutrition company
- Client Management
- Tracking customer interaction
- Keep contact information up to date and reminder for follow up with Client
- Upsell opportunities for current customers
- Product Quote and contracts
- Daily tracking of sales
- Follow up of payment
- Number of Client visit
- Feedback of coaches if any
- Number of samplings of product if required
- Daily interaction with the sales team
- Working on Payment Ageing sheet with the accounts team
- Health and sports Nutrition company
Manager – operation
First Cars Private Limited
10.2018 - 05.2019
- Client Management
- Ensure 100% quality & service standards are maintained as per company standards
- Ensure 100% correct closure of duty slips on a daily basis
- Coordinating for training to chauffeurs on billing & other relevant operations
- Vendor management & smooth functioning of operations
- Weekly MIS reporting to the CEO
- Resolving customer queries & complaints with respect to service standards
- Regular survey on customer satisfaction index vs
- The deliverables
- Ensuring the digitation of the trip sheet
- Weekly at least Five meetings with the existing clients
Manager-Operation
Deneb & Pollux
09.2013 - 02.2016
- 100% utilization of company owned fleet & the fleet on the whole
- Ensure 100% quality & service standards are maintained as per company standards
- Ensure 100% correct closure of duty slips on a daily basis
- Coordinating for training to chauffeurs on billing & other relevant operations
- Vendor management & smooth functioning of operations
- Weekly MIS reporting to the CEO
- Resolving customer queries & complaints with respect to service standards
- Regular survey on customer satisfaction index vs
- The deliverables
Branch Manager
Swift Car Rental
09.2011 - 08.2013
- 100% utilization of company owned fleet & the fleet on the whole
- Ensure 100% quality & service standards are maintained as per company standards
- Ensure 100% correct closure of duty slips on a daily basis
- Coordinating for training to chauffeurs on billing & other relevant operations
- Meeting 2 new already existing clients every week for customer feedback
- Vendor management & smooth functioning of operations
- Weekly MIS reporting to the CEO
- Play a significant role in bringing down the number of no shows / delay of cars
- Planning of duty roasters of the employees ensuring proper shift timings of employees
- C-Sat management on daily basis
- Resolving customer queries & complaints with respect to service standards
- Regular survey on customer satisfaction index vs
- The deliverables
Operation Manager
Carzonrent (I) Pvt. Ltd.
09.2008 - 09.2011
- 100% utilization of company owned fleet & the fleet on the whole
- Ensure 100% quality & service standards are maintained as per company standards
- Ensure 100% correct closure of duty slips on a daily basis
- Coordinating for training to chauffeurs on billing & other relevant operations
- Meeting 2 new already existing clients every week for customer feedback
- Vendor management & smooth functioning of operations
- Weekly MIS reporting to the Branch Manager
- Play a significant role in bringing down the number of no shows / delay of cars
- Planning of duty roasters of the employees ensuring proper shift timings of employees
- C-Sat management on daily basis
- Resolving customer queries & complaints with respect to service standards
- Regular survey on customer satisfaction index vs
- The deliverables
- Based on my initial performance, I was given the additional responsibility of managing the Key Accounts (of Car Rental Division)
- I am responsible for regular visits to these clients for feedback and payment follow ups purpose
- I am also looking after all the major ground transportation movements of our clients (delegations) whenever required
- Few to be mentioned are Dr
- Reddy’s delegation, Bain & Company delegation, Accenture – IDC delegation, Hindustan Times Leadership Summit delegation, American Express Ambassador day and DSM event
- I have been receiving appreciation from some our clients based on my performance for their smooth running of Ground Transportation
Operation manager
Agilent technology
10.2004 - 08.2008
- Single handedly handling the fleet services
- Single point of contact between the management, employees and the vendors
- Handling employee grievances
- Vendor management
- Maintaining all kinds of MIS
- Looking after the Routing, scheduling and timing of routes for various shifts
- Ensuring the total costs don’t exceed the targets
- Handling the soft services(House keeping Service)
- Cafeteria Management including tuck shop
- Handling Mail Room Services
- Played a major role in transiting the fleet services from Qualis to buses which had a financial implication of savings
- The tune of 11Laks per month
- Reduced transport glitches thru issue logs and feed back session with employees resulting in higher customer satisfaction within the organization
- Increased vehicle utilization thru geographical stratification of teams also resulting in decreasing travel time for employees
Sr. Executive (Admin)
Convergys India Services
09.2003 - 10.2004
- Transport Management Services
- Security Management Services
- Business Continuity Plan
- Communication Systems
- Transport Management has been my “Key Result Area”
- At Convergys, the entire Transportation System is Computerized and which makes the system a “Robust” one
- Achievement of “On Time” arrival of at least 95% each month
- Conduct Issue Logs & Team Huddles to understand customer concerns and close the same within 48 to 72 Hours
- Ensure FTE Cost per employee per month
- Conduct BCP Exercises (Business Continuity Plan) Exercises for Vehicle Breakdown, Vehicle Jacking, Speed Check etc
- To name a few
- Periodical Transport Supervisors and Drivers Briefing
- Daily Monitoring of Transport Checklist and ensure 100% adherence to Transport SOP’s & SLA
- Instrumental in coming with new concepts in Transportation Fleet Management System like Transport Focus Group, Transport Track Team
- Ensure conduct of Wireless Training in respect of at least 900 Persons every month across all processes/ functions
- Ensure clearance of all Transport Related Invoices
- Ensure a maximum cab utilization of at least 6.0 per cab for all home pickups and drops
- Active participation in drafting “Transport Budgets” and ensure strict adherence to standards set
Executive
Wipro Spectramind
06.2003 - 09.2003
- Transport Management Services
- Facility management
- Managing Transport Arrangement for Approx Fourteen Hundred Company Employee's
- Managing Pickups & Drop for Approx 32 shifts
- Managing the Team of Sups to co-ordinate and monitor the pickups, Drops and the Daily/Weekly roster
- Responsible for the timely clearance of bills
- Responsible for the Driver briefings, BCP checks for transport to avoid any mishap and to counter the emergency situation
- Generating the MIS towards the tpt and keeping the management Informed
- Managing the requirement of ops other than shifts for transport, helping them to achieve their call targets
Software Developer
Advanced Technology Lab.
07.2002 - 06.2003
Education
Bachelor of Technology - Computer
Priyadarshani College of Computer Science
NoidaFather's Name
Mr. U.B.Singh
Personal Information
Date of Birth: 12/31/76
Timeline
Deputy Manager - operation
QNT Sports India Pvt.
01.2020 - 06.2022
Manager – operation
First Cars Private Limited
10.2018 - 05.2019
Manager-Operation
Deneb & Pollux
09.2013 - 02.2016
Branch Manager
Swift Car Rental
09.2011 - 08.2013
Operation Manager
Carzonrent (I) Pvt. Ltd.
09.2008 - 09.2011
Operation manager
Agilent technology
10.2004 - 08.2008
Sr. Executive (Admin)
Convergys India Services
09.2003 - 10.2004
Executive
Wipro Spectramind
06.2003 - 09.2003
Software Developer
Advanced Technology Lab.
07.2002 - 06.2003
Bachelor of Technology - Computer
Priyadarshani College of Computer Science
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