Ricky Luke
Pune
Summary
Delivery Manager / Service Delivery Leader with 12+ years of experience leading end-to-end delivery across data, analytics, cloud migration, MDM, and enterprise technology programs in pharma, healthcare, insurance, and banking. Proven track record in translating business priorities into actionable delivery plans, leading cross-functional teams, improving delivery predictability, managing risks and dependencies, and driving operational outcomes in complex, regulated environments. Experienced in program governance, resource planning, stakeholder management, change management, cloud modernization, and service stabilization. Brings a blend of delivery leadership, consulting, and technical depth to align teams around milestones, customer needs, and business outcomes.
Overview
12
12
years of professional experience
Work History
Project Manager
PharmaACE Analytics
11.2025 - Current
- Lead 3–4 concurrent high-priority initiatives across cross-functional teams for a global pharmaceutical client, combining project delivery, Scrum leadership, operational problem-solving, and solution planning to improve delivery execution and business responsiveness. Established structure, governance, and working practices in a newly formed Digital MMX vertical, reducing firefighting and enabling more scalable delivery operations. Supported strategy and operations planning for a new client setup involving approximately 200 members, contributing to operating model readiness, team coordination, and delivery planning. Partner with business and delivery stakeholders to align priorities, manage execution cadence, and convert evolving needs into actionable plans and measurable outcomes.
Principal Consultant
Nice Software Solutions
06.2023 - 03.2025
- Led multiple data warehousing, MDM, reporting, and migration programs, with ownership across planning, estimation, execution oversight, governance, and change management for global banking clients. Managed cross-functional teams spanning engineering, infrastructure, and reporting workstreams to deliver end-to-end migration and analytics outcomes. Drove program reporting, audit readiness, resource planning, and stakeholder alignment across concurrent initiatives in a controlled enterprise environment. Improved delivery coordination by translating business logic and client requirements into structured execution plans for build, migration, and rollout activities.
Senior Project Manager
Foraysoft Pvt Ltd
02.2022 - 02.2023
- Led service delivery for MDM and DWH migration programs in the healthcare domain, managing a team of 50+ resources for delivery, optimization, and support activities. Owned planning, team coordination, escalations, resource optimization, and delivery oversight for cloud upgrade and migration initiatives. Managed operational issues and stakeholder escalations to maintain delivery continuity and improve predictability in a regulated client environment. Supported data-driven reporting and insights initiatives while balancing project controls, delivery pace, and quality expectations.
Project Manager
Kanerika Pvt Ltd
10.2021 - 02.2022
- Led delivery of data warehousing, migration, and cloud upgrade initiatives for insurance clients, covering discovery, solution planning, estimation, and execution coordination. Conducted client discussions, data gathering, requirements analysis, and proposal development to move work from problem definition to delivery plan. Coordinated cross-functional teams to support MDM implementation and operational continuity across multiple client engagements.
Consultant
Atos Syntel
02.2018 - 02.2021
- Independently led MDM delivery workstreams for insurance clients, including cloud upgrades, Salesforce migration support, archival ownership, and cross-team coordination. Managed reporting, team mentoring, change management, and delivery dependencies across business and technology stakeholders. Provided structured ownership of modules requiring stability, documentation, and controlled execution in enterprise environments.
Associate Technical Consultant
Teradata India Pvt. Ltd.
08.2016 - 08.2017
- Worked as DQRM, MDM, and migration lead for healthcare projects, supporting client collaboration, system health, ETL L3 support, and issue resolution. Contributed to operational reliability through troubleshooting, production support, and cross-team problem resolution.
- Developed and optimized ETL processes, ensuring data integrity and accuracy across platforms.
Operations Delivery Associate/ Service Delivery Analyst
ZS Associates
08.2012 - 05.2016
- Supported end-to-end MDM and ETL process operations for pharma/healthcare clients, ensuring data accuracy, process continuity, transformation logic delivery, and reporting documentation. Built foundational experience in service delivery, controlled execution, and operational support within complex client-facing environments.
Education
P.G.D.C.M. - Computer Management
IBMR, Pune University
Pune04-2015
B.Sc. - Information Technology
Wilson College, Mumbai University
Mumbai04-2011
Skills
- Informatica, IICS, ETL, MDM, data warehousing, reporting, cloud migration, Teradata, Salesforce migration support
- Agile, Scrum, SAFe, project estimation, audit and change management, data modeling, production support, and process documentation
- Contract management, Project scope analysis, Conflict management, Project closure, Compliance monitoring and Resource allocation
CORE STRENGTHS
- End-to-end delivery ownership for a team of 50+ resources across multiple technology teams
- Resource, Team, time and Project management ownership
- Delivery governance and reporting
- Cross-functional team leadership
- Resource and capacity planning
- Risk, issue, and dependency management
- Agile / Scrum / SAFe delivery
- Cloud migration and modernization
- MDM, DWH, ETL and analytics programs
- Stakeholder and client management
- Service stabilization and continuous improvement
- Regulated-domain delivery: pharma, healthcare, insurance, banking
ACTIVITIES
Summary Cultural Activity Team Been part of cultural activity team across multiple organizations. Been part of the event management team. Performed as a MC/host for multiple events and hosted celebrity based events including Employee appreciation - 5/10 years and annual events etc Atos - Syntel S'Prayas Been part of CSR activity including reaching out to underprivileged kids and tutoring them as well as fund and awareness raising activities to help smooth functioning Summary Cultural Activity Team Been part of cultural activity team across multiple organizations. Been part of the event management team. Performed as a MC/host for multiple events and hosted celebrity based events including Employee appreciation - 5/10 years and annual events etc Atos - Syntel S'Prayas Been part of CSR activity including reaching out to underprivileged kids and tutoring them as well as fund and awareness raising activities to help smooth functioning
Timeline
Project Manager
PharmaACE Analytics
11.2025 - Current
Principal Consultant
Nice Software Solutions
06.2023 - 03.2025
Senior Project Manager
Foraysoft Pvt Ltd
02.2022 - 02.2023
Project Manager
Kanerika Pvt Ltd
10.2021 - 02.2022
Consultant
Atos Syntel
02.2018 - 02.2021
Associate Technical Consultant
Teradata India Pvt. Ltd.
08.2016 - 08.2017
Operations Delivery Associate/ Service Delivery Analyst
ZS Associates
08.2012 - 05.2016
P.G.D.C.M. - Computer Management
IBMR, Pune University
B.Sc. - Information Technology
Wilson College, Mumbai University