Ricky Alister Hart

• Domain: US Staffing & Consulting (IT)
• Clients/Partners: Infosys, Brillio, Modis, Wipro, HCL, Coforge, Mindtree, Equity Staffing, UHG
• Responsibilities: Managing a team of 20+ recruiters (entire Life Cycle of recruiting)

• Domain: US Staffing & Consulting (IT & Non-IT)
• Responsibilities: Managing a delivery team of 40+ team members (4 Team Leads) and the rest Recruiters
• Monitored Vendor Management Systems (VMS Portals) to ensure accuracy and proper coverage
• Supervised the assignation of requirements to ensure efficiency and understanding
• Supervised resume reviews and approvals, as well as client submissions
• Handled client interaction and participated on Spot-Light Calls (while selecting certain team members to participate with me – so they can add value and be better prepared for REQs they’re assigned to)
• Helped prepared candidates for interviews, looked into the backgrounds (BGs) to ensure items where been handled effectively and in a timely fashion
• Continuously reviewed team targets and set up trainings to help team grow within their roles and in their careers in general
• Handled interviews for potential new hires as well as terminations
• Managed appraisals, PTO time and was accountable of the reporting piece for all accounts (based out of HYD)
• Managed Job drives (job fairs)
• Assisted with audits when needed
• Clients: Mayo Clinic, Coca-Cola (Freestyle), Cargill, Shire, Cardinal Health, Quintiles, Ceridian, Kimberly-Clark, Health-Partners, Baxter, Gilead, L3 Harris Corp.

• (IT & Non-IT)
• Responsibilities: Managed a delivery team of 28 members while supporting five clients
• An expert handling Vendor Portals (VMS Systems) and can easily understand the level and quality of coverage by analyzing account by account (using the reporting piece from each VMS under the corresponding account)
• Designed a sequence to properly assign requirements to team members of each group and ensured Team Leads were effectively reviewing resumes and approving these accordingly
• Supervised the time frame between internal submittals and external submittals while making sure our main-focus, remained on the quality of the candidates been submitted for consideration
• Made sure recruiters had a good understanding of the REQs, and held Team Leads accountable to manage them and help them succeed
• Interacted with recruiters to ensure we were enabling them rather than disabling them in their careers
• Interacted with clients and participated on spot-light calls to better understand clients’ needs
• Looked to make sure candidates where been prepped for interviews and made you sure our internal database was up to date with notes pertaining to job seekers, jobs, and clients
• Looked into the background piece (BGs) and reviewed these to ensure all was running smoothly
• Accountable of setting team targets, handled all appraisals of my team members, assigned them to trainings and participated in job fairs
• Picked new hirers and helped them excel in their careers within the company
• Clients: SpaceX, Siemens, Evoqua, Beckman-Coulter, Superior-Group.

Domain: Logistics & Courier Services

Role: Senior Manager in Admin & Operations, Recruitments

• Domain: BPO (UK Voice based Out-bound Lifestyle Survey process)
• KRAs: Operations, Administration & Human Resources (Recruitments)
• Reason for Leaving: Project was transferred to another company which is based outside of Hyderabad

• Domain: Tours & Holidays, Sales
• KRAs: Operations & Recruitments along with Sales
• Reason for Leaving: This was my own business in Tours & Holidays
• Due to a few losses and challenges that I experienced in this line of business, I decided to not move any further.

• Rofous was the name of the Employer, while I worked for Google
• Please note: Rofous eventually changed names to Global Logic
• Hyderabad
• Domain: KPO-Content Review on Google products & services
• KRAs: Team and people management
• Coached and mentored
• Allocation of tasks, and quality check and feedback
• Reason for Leaving: This job was a Contract for Google and I completed such contract effectively.

• Tata BSS name changed to Conneqt Business Solutions
• Domain: BPO (Voice - International and Domestic)
• KRAs: Team and people management
• Resolved issues and any type of escalated matters, conducted quality checks, while monitoring team performances, setting targets, and managed all employee appraisals, RTQMs
• Handled new hires therefore conducted interviews and determined whether to move forward with onboarding
• For that matter, accountable of coaching and guiding all new Team Leads
• Reason for Leaving: Was looking to identify a better career opportunity, in terms of pay package and growth.

• Domain: US Health Care – Billing (Voice and Medical Coding)
• KRAs: Team and people management
• Managed the team metrics
• Handled trainings
• Set and presented team targets to each and every single team member
• Responsible of recruitment (new hires as well as terminations)
• Oversaw the operations piece while handling P&Ls
• Reason for Leaving: At that time, I was looking for day shift job and coincidentally received an offer from Tata Business (TBSS) as a Team Lead for rotational shifts (along with a better package) therefore I resigned and left in good terms.

• Domain: US Health Care – Billing (Voice and Medical Coding)
• KRAs: Provided the most superior customer service
• Responsible of conducting outbound calls leading me to land solid and profitable leads that followed with successful closure
• Trained new joinees on product and application and was asked to mentor many of them
• Quickly and effectively achieved company targets and kept quality scores that rise above 90%
• Reason for Leaving– Got an offer from Easy Med as Team Lead Operations.

• Domain: Internet Service Provider & Domain Hosting
• KRAs: Customer Service
• Reason for Leaving– Relocated to Hyderabad.