Summary
Overview
Work History
Education
Skills
Interests/Hobbies
Additional Information
Timeline
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Ricky Alister Hart

Ricky Alister Hart

Operations Manager (HR/Admin)
Hyderabad

Summary

A Dual Masters Graduate (in Commerce, Business Admin & HR) with 7+ years of US Staffing (in IT and Non-IT) experience and 12+ years of BPO/HR/Admin domain.


Areas of Strength - Key Result Areas (KRAs): Human Resources, Administration, People/Staff Management, Business Development, Client Relationship, Project Operations, Service Delivery management, Real Time Queue Management (RTQM),Delivery and Operations, Retention, Appraisals, Trainings, Highly skilled preparing SoPs, and Designing Process-Work Flows.


Great Quality Assurance skills. Possess the ability to interact easily and effectively among professionals of all levels. Attrition Management & Highly skilled with MIS Reporting, Work-Force Management & RTQMs (VMS Savvy).

Overview

20
20
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Recruitment - Ops Manager

Denken Solutions, Hi Tech Pearl
Hyderabad
01.2021 - 04.2022
  • Domain: US Staffing & Consulting (IT)
  • Clients/Partners: Infosys, Brillio, Modis, Wipro, HCL, Coforge, Mindtree, Equity Staffing, UHG
  • Responsibilities: Managing a team of 20+ recruiters (entire Life Cycle of recruiting)

Senior Manager -Recruitment

American CyberSystems, ACS Group, GAR Laxmi Infobahn SEZ
Hyderabad
11.2017 - 03.2020
  • Domain: US Staffing & Consulting (IT & Non-IT)
  • Responsibilities: Managing a delivery team of 40+ team members (4 Team Leads) and the rest Recruiters
  • Monitored Vendor Management Systems (VMS Portals) to ensure accuracy and proper coverage
  • Supervised the assignation of requirements to ensure efficiency and understanding
  • Supervised resume reviews and approvals, as well as client submissions
  • Handled client interaction and participated on Spot-Light Calls (while selecting certain team members to participate with me – so they can add value and be better prepared for REQs they’re assigned to)
  • Helped prepared candidates for interviews, looked into the backgrounds (BGs) to ensure items where been handled effectively and in a timely fashion
  • Continuously reviewed team targets and set up trainings to help team grow within their roles and in their careers in general
  • Handled interviews for potential new hires as well as terminations
  • Managed appraisals, PTO time and was accountable of the reporting piece for all accounts (based out of HYD)
  • Managed Job drives (job fairs)
  • Assisted with audits when needed
  • Clients: Mayo Clinic, Coca-Cola (Freestyle), Cargill, Shire, Cardinal Health, Quintiles, Ceridian, Kimberly-Clark, Health-Partners, Baxter, Gilead, L3 Harris Corp.

Client Delivery Manager

Softhpath Global, LLC, Begumpet, Staffing & Consulting
Hyderabad
10.2014 - 11.2017
  • (IT & Non-IT)
  • Responsibilities: Managed a delivery team of 28 members while supporting five clients
  • An expert handling Vendor Portals (VMS Systems) and can easily understand the level and quality of coverage by analyzing account by account (using the reporting piece from each VMS under the corresponding account)
  • Designed a sequence to properly assign requirements to team members of each group and ensured Team Leads were effectively reviewing resumes and approving these accordingly
  • Supervised the time frame between internal submittals and external submittals while making sure our main-focus, remained on the quality of the candidates been submitted for consideration
  • Made sure recruiters had a good understanding of the REQs, and held Team Leads accountable to manage them and help them succeed
  • Interacted with recruiters to ensure we were enabling them rather than disabling them in their careers
  • Interacted with clients and participated on spot-light calls to better understand clients’ needs
  • Looked to make sure candidates where been prepped for interviews and made you sure our internal database was up to date with notes pertaining to job seekers, jobs, and clients
  • Looked into the background piece (BGs) and reviewed these to ensure all was running smoothly
  • Accountable of setting team targets, handled all appraisals of my team members, assigned them to trainings and participated in job fairs
  • Picked new hirers and helped them excel in their careers within the company
  • Clients: SpaceX, Siemens, Evoqua, Beckman-Coulter, Superior-Group.

Senior Manager

GAL Logistics PVT LTD
Hyderabad
05.2014 - 09.2014

Domain: Logistics & Courier Services

Role: Senior Manager in Admin & Operations, Recruitments

Global | Process Manager

SIA
Hyderabad
04.2013 - 04.2014
  • Domain: BPO (UK Voice based Out-bound Lifestyle Survey process)
  • KRAs: Operations, Administration & Human Resources (Recruitments)
  • Reason for Leaving: Project was transferred to another company which is based outside of Hyderabad

Franchisee

Krrish Holidays, Hyderabad
05.2012 - 03.2013
  • Domain: Tours & Holidays, Sales
  • KRAs: Operations & Recruitments along with Sales
  • Reason for Leaving: This was my own business in Tours & Holidays
  • Due to a few losses and challenges that I experienced in this line of business, I decided to not move any further.

Content Engineering Operations Team Lead

Google
08.2011 - 04.2012
  • Rofous was the name of the Employer, while I worked for Google
  • Please note: Rofous eventually changed names to Global Logic
  • Hyderabad
  • Domain: KPO-Content Review on Google products & services
  • KRAs: Team and people management
  • Coached and mentored
  • Allocation of tasks, and quality check and feedback
  • Reason for Leaving: This job was a Contract for Google and I completed such contract effectively.

Senior Team Leader

TATA Business Support Services Ltd, Hyderabad
05.2006 - 08.2011
  • Tata BSS name changed to Conneqt Business Solutions
  • Domain: BPO (Voice - International and Domestic)
  • KRAs: Team and people management
  • Resolved issues and any type of escalated matters, conducted quality checks, while monitoring team performances, setting targets, and managed all employee appraisals, RTQMs
  • Handled new hires therefore conducted interviews and determined whether to move forward with onboarding
  • For that matter, accountable of coaching and guiding all new Team Leads
  • Reason for Leaving: Was looking to identify a better career opportunity, in terms of pay package and growth.

Team Leader

Easy Med, Pioneer Group
Hyderabad
04.2005 - 05.2006
  • Domain: US Health Care – Billing (Voice and Medical Coding)
  • KRAs: Team and people management
  • Managed the team metrics
  • Handled trainings
  • Set and presented team targets to each and every single team member
  • Responsible of recruitment (new hires as well as terminations)
  • Oversaw the operations piece while handling P&Ls
  • Reason for Leaving: At that time, I was looking for day shift job and coincidentally received an offer from Tata Business (TBSS) as a Team Lead for rotational shifts (along with a better package) therefore I resigned and left in good terms.

Associate

Apollo Health Street
Hyderabad
03.2004 - 04.2005
  • Domain: US Health Care – Billing (Voice and Medical Coding)
  • KRAs: Provided the most superior customer service
  • Responsible of conducting outbound calls leading me to land solid and profitable leads that followed with successful closure
  • Trained new joinees on product and application and was asked to mentor many of them
  • Quickly and effectively achieved company targets and kept quality scores that rise above 90%
  • Reason for Leaving– Got an offer from Easy Med as Team Lead Operations.

Customer Support Executive

SGS Technologies
Chennai
03.2001 - 02.2004
  • Domain: Internet Service Provider & Domain Hosting
  • KRAs: Customer Service
  • Reason for Leaving– Relocated to Hyderabad.

Education

Masters of Commerce (M.Com) -

Loyola College, Madras University
01.1998 - 01.2000

Post Graduate Diploma - Business Administration

Pondicherry University
01.2000 - 01.2001

Associate of Arts - Commerce

Loyola College
Madras
06.1995 - 04.1998

Higher Diploma - Soft Engineering

Aptech
01.1995 - 01.1997

Skills

Human Resources & Administration

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Interests/Hobbies

I like reading Science & Thriller based fictional novels and playing all kind of sports (for example - Tennis, Cricket, Badminton, Table Tennis)

Additional Information

Citizen : Indian

Passport Number : U9811301

Date of Expiry : May 20 2031

Place of issue : Hyderabad, India.

Timeline

Recruitment - Ops Manager

Denken Solutions, Hi Tech Pearl
01.2021 - 04.2022

Senior Manager -Recruitment

American CyberSystems, ACS Group, GAR Laxmi Infobahn SEZ
11.2017 - 03.2020

Client Delivery Manager

Softhpath Global, LLC, Begumpet, Staffing & Consulting
10.2014 - 11.2017

Senior Manager

GAL Logistics PVT LTD
05.2014 - 09.2014

Global | Process Manager

SIA
04.2013 - 04.2014

Franchisee

Krrish Holidays, Hyderabad
05.2012 - 03.2013

Content Engineering Operations Team Lead

Google
08.2011 - 04.2012

Senior Team Leader

TATA Business Support Services Ltd, Hyderabad
05.2006 - 08.2011

Team Leader

Easy Med, Pioneer Group
04.2005 - 05.2006

Associate

Apollo Health Street
03.2004 - 04.2005

Customer Support Executive

SGS Technologies
03.2001 - 02.2004

Post Graduate Diploma - Business Administration

Pondicherry University
01.2000 - 01.2001

Masters of Commerce (M.Com) -

Loyola College, Madras University
01.1998 - 01.2000

Associate of Arts - Commerce

Loyola College
06.1995 - 04.1998

Higher Diploma - Soft Engineering

Aptech
01.1995 - 01.1997
Ricky Alister HartOperations Manager (HR/Admin)