Ridaka Kharumnuid
Shillong
Summary
Versatile professional combining strong retail operations and customer service expertise with a background as a dedicated English educator. Skilled in clear communication, problem-solving, and managing diverse client interactions to drive engagement and deliver exceptional service.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
English Facilitator (Internship)
Cedar Valley International School
Khammam, Telangana
01.2026 - 07.2026
- Created instructional materials that enhanced student engagement with curriculum objectives.
- Collaborated with teachers to design activities that achieved specific learning goals.
- Facilitated classroom dynamics that promoted a supportive and inclusive learning environment.
- Maintained records of attendance, participation, and relevant information.
- Delivered Phonics classes to enhance practical knowledge in Phonics Certification
Educator
Bambinos
11.2024 - 01.2026
- Implemented best practices in early childhood education through continuous improvement initiatives.
- Created an interactive learning environment that promoted critical thinking skills among students.
- Participated in parent-teacher conferences to discuss student progress and identify areas needing improvement.
Asst Customer Service Desk Representative
Aditya Birla Fashion and Retail Limited
Shillong, Meghalaya
06.2015 - 05.2017
- Trained, coached, and mentored new team members on customer service and operational standards.
- Processed sales transactions via cash register and telephone orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
B. Com - Accountancy
St. Anthony's College
Shillong, Meghalaya07-2013
B.A - English
Suresh Gyan Vihar University
Shillong, Meghalaya03-2026
Skills
- Facilitation methods
- Classroom management
- Online teaching
- Training and mentoring
- Learning assessment
- Literacy development
- STEM education
- Adaptive learning
- Effective communication
- Public speaking
- Critical thinking
- Personnel training and development
- AI Tools
- Self-awareness
Certification
- International Phonics Certification
- TEFL/TESOL 120 hours
- Certificate in Train the Trainer Curriculum
- Certificate in SEN Teacher Training
- Diploma in Finance and Accounts
- Tally ERP9
Languages
English
Advanced
C1
Hindi
Advanced
C1
Khasi
Proficient
C2
Hobbies and interests
- Coding
- Learning new languages.
- Upskilling by learning new concepts
Timeline
English Facilitator (Internship)
Cedar Valley International School
01.2026 - 07.2026
Educator
Bambinos
11.2024 - 01.2026
Asst Customer Service Desk Representative
Aditya Birla Fashion and Retail Limited
06.2015 - 05.2017
B. Com - Accountancy
St. Anthony's College
B.A - English
Suresh Gyan Vihar University