Riddhi Bhavsar
Ahmedabad
Summary
Dynamic Sr. Quality Assurance Engineer with extensive experience at Crest Data Pvt Ltd, specializing in AI and automation testing. Proven track record in enhancing QA processes and mentoring junior colleagues. Skilled in API testing and agile methodologies, delivering high-quality solutions while fostering effective stakeholder communication.
Overview
6
6
years of professional experience
Work History
Sr. Quality Assurance Engineer (E5)
Crest Data Pvt Ltd
Ahmedabad
10.2025 - Current
- Collaborated with core team to develop AIQA framework, enabling significant reduction in manual QA effort through AI and automation.
- Developed an AI-powered licensing management portal with a focus on Claude Code license tracking, helping the IT team efficiently monitor and manage employee usage of paid products.
- Led quality assurance processes for multiple ServiceNow integration teams, ensuring high standards in software delivery.
- Performed different Functional, Negative, E2E, Regression, Performance testing to deliver applications with excellent quality.
- Mentored junior colleagues in AI-driven testing as well as manual and automation testing, enhancing team capability and knowledge.
- Consistently managed client demos and communication, ensuring effective stakeholder engagement and smooth project discussions.
- Worked as QA Engineer directly with ServiceNow.
Quality Assurance Engineer
Crest Data Pvt Ltd
Ahmedabad
08.2020 - 09.2024
- Executed functional and non-functional testing with emphasis on accessibility and localization across multiple projects.
- Collaborated with cross-functional teams to execute comprehensive testing strategies, including API testing for various projects.
- Partnered with ServiceNow to ensure high-quality standards in numerous integrations.
Quality Assurance Intern
Crest Data Pvt Ltd
Ahmedabad
01.2020 - 07.2020
- Acquired knowledge in quality assurance processes, test design, test plan creation, and API testing using Postman.
- Tested complex data workflows including Role Based Testing Cross browser testing, Platform Upgrade testing, ensuring quality of the projects.
- Gained proficiency in tools including JIRA, Confluence, Bamboo, Postman, and Bitbucket.
Education
B.Tech. - Computer Engineering
A D Patel Institute Of Technology
Vallabh Vidhyanagar05-2020
Skills
- ServiceNow
- AI and automation testing
- Functional Testing
- Regression Testing
- Sanity Testing
- Security Testing
- Performance Testing
- API Testing
- Test case design
- Test plan creation
- Agile methodologies
- AI Tools
- Docker
- Windows OS
- macOS
- Mozilla Firefox
- SQL queries
- Performance evaluation
- Team leadership
- Quality optimization
- Atlassian suite
- ServiceNow integration testing
- Process improvement
- SQL scripting
Projects
- Legal Service Delivery, Performed Functional testing, and Regression Testing to ensure seamless two-way communication between ServiceNow and External Storage and E Signature tools such as Google Drive, One Drive, DocuSign and Adobe., Worked on Now assist AI support testing., Verified basic level of Accessibility for the project., The project tested with different languages to confirm the localization.
- Threat Intelligence Security Center(TISC), Led end-to-end testing for some of the core plugin features related to TISC, provided quality testing of few of the TISC integrations as well., Achieved the CAP (Crest Achievement Program) for the contribution in the project as individual.
- Data Loss Prevention (DLP), Performed testing with different integrations with DLP, including Symantec, Netskope, Proofpoint, and Microsoft., Performed rigorous API testing, analyzing the API behavior and support the team in developing an improved data insertion strategy., Executed thorough functional testing of the DLP plugin and its integrations, assessing key aspects including domain separation, upgrade compatibility, cross-browser functionality, and testing across multiple ServiceNow versions.
- Other Projects, GRC (CISO Dashboard, EcoVadis Integration) ServiceNow, ServiceNow VR projects, Chronicle ServiceNow (SIR, ITSM, Data Export), Risk-Based Security App for Vulnerability Response (RBS VR), Lansweeper SGC Integration, Anecdotes ServiceNow integration, Mend.io AVR Integration, and so on 15+ ServiceNow third-party integrations.
- Netskope - Provided testing support for Netskope CLI and Netskope CE, Crest developed platforms.
- ELK to Splunk Migration - Worked on providing testing support for one of the big US based bank in their ELK to Splunk migration.
Accomplishments
- Received the Certificate of Appreciation (CAP Award) twice for outstanding performance in delivering multiple high-quality ServiceNow integrations.
Timeline
Sr. Quality Assurance Engineer (E5)
Crest Data Pvt Ltd
10.2025 - Current
Quality Assurance Engineer
Crest Data Pvt Ltd
08.2020 - 09.2024
Quality Assurance Intern
Crest Data Pvt Ltd
01.2020 - 07.2020
B.Tech. - Computer Engineering
A D Patel Institute Of Technology