Riddhi Chawda
Banking Executive
Surat
Summary
As a motivated banking professional, I bring a strong commitment to delivering quality customer service and possess superb communication skills. With over years of dedicated experience as a Customer Executive at HDFC Bank, I have consistently built customer loyalty by effectively resolving issues and expeditiously processing transactions. My tenure of over 2 years in progressive roles within retail banking has provided me with a comprehensive understanding of the industry and a proven track record of meeting and exceeding customer expectations.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Executive
HDFC LTD(Third Party Payroll)
06.2018 - 12.2019
- Provided personalized service to customers, addressing inquiries, and assisting with account-related tasks such as Bounce EMI cheque and Recovery calls.
- Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction and retention.
- Collaborated with team members and management to implement process improvements, enhancing efficiency and service quality.
- Maintained up-to-date knowledge of banking products, services, and regulations to effectively assist customers and address inquiries.
Education
Master of Commerce -
Mumbai University
Mumbai 04.2001 -
Skills
Strong understanding of banking products, services, and regulationsProficient in Microsoft Office Suite and banking software systemsProven ability to resolve customer issues and complaints effectivelyTeam leadership and coaching skills
Timeline
Customer Service Executive
HDFC LTD(Third Party Payroll)
06.2018 - 12.2019
Master of Commerce -
Mumbai University
04.2001 -