Riddhi Chawda

Banking Executive

Surat

Summary

As a motivated banking professional, I bring a strong commitment to delivering quality customer service and possess superb communication skills. With over years of dedicated experience as a Customer Executive at HDFC Bank, I have consistently built customer loyalty by effectively resolving issues and expeditiously processing transactions. My tenure of over 2 years in progressive roles within retail banking has provided me with a comprehensive understanding of the industry and a proven track record of meeting and exceeding customer expectations.

Overview

years of professional experience

Languages

Work History

Customer Service Executive

HDFC LTD(Third Party Payroll)

06.2018 - 12.2019

Provided personalized service to customers, addressing inquiries, and assisting with account-related tasks such as Bounce EMI cheque and Recovery calls.
Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction and retention.
Collaborated with team members and management to implement process improvements, enhancing efficiency and service quality.
Maintained up-to-date knowledge of banking products, services, and regulations to effectively assist customers and address inquiries.

Education

Master of Commerce -

Mumbai University

Mumbai

04.2001 -

Skills

Strong understanding of banking products, services, and regulationsundefined

Timeline