RIDDHI DOLASIYA

Summary

Dedicated financial services professional with 3.5 years of experience at Bank of America, specializing in Lockbox, KYC processes, customer screening, and compliance. Adept at leveraging expertise in transaction processing and document review to ensure the highest standards of accuracy and regulatory adherence. Proven ability to maintain confidentiality, manage service level agreements (SLA), and collaborate with cross-functional teams, including Risk & Compliance and Product Sales, to support enterprise-wide KYC programs. Committed to operational excellence, meticulous in detail, and eager to contribute to the efficiency and effectiveness of financial operations in a dynamic role.

Overview

years of professional experience

Work History

Senior Team Member

Bank Of America

12.2020 - Current

Reviewed and processed deposits and related documents through the AIC exception Queue procedure, following standard operating procedures (SOPs).
Maintained strict confidentiality of bank customer information, in line with data protection and privacy standards.
Processed each transaction with precision, following SOP guidelines to ensure accuracy and compliance.
Verified work processes to ensure 100% accuracy, reconciling transactions as per applicable policies and procedures.
Achieved recognition for consistently meeting or exceeding performance targets related to accuracy and compliance within the Lockbox process.
Participated in cross-functional meetings to discuss process improvements and ensure alignment with overall compliance objectives.

Process Associate

Tata Consultancy Services

04.2019 - 11.2020

Education

MBA -

Gujarat Technological University

08-2018

Skills

Self Motivation
Active Listening
Relationship Building

Accuracy
Positive Attitude
Teamwork and Collaboration

Achievements

Silver Award (BOA)
Bronze Award (BOA)

Timeline