Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Riddhi Joshi

Build Release Engineer
Ahemdabad,GJ
Riddhi Joshi

Summary

Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in Build Release and Project Management and offering skills in project development and deployment. Fluent in English, Gujarati, and Hindi, accustomed to working with cross-cultural, global teams to be part of diversified solutions.

Overview

3
years of professional experience
5
years of post-secondary education
1
Certificate

Work History

w3q technologies pvt. ltd.
Thangadh

Build Release Engineer
08.2022 - Current

Job overview

    • w3q technologies is start-up working for innovative solution to major obstacles in IT industry with help of quantum computing.
    • Designed and developed forward-thinking systems that meet user needs and improve productivity.
    • Analyze requirement to generate logic for new systems, procedures and tests.
    • Translated technical concepts and information into terms parties could easily comprehend.
    • Created proofs of concept for innovative new solutions.
    • Coordinated deployments of new software, feature updates and fixes.
    • Built databases and table structures for web applications.
    • Tested and deployed scalable and highly available software products.
    • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

Tata Consultancy Services
Gandhinagar

IT Support Executive
09.2019 - 07.2022

Job overview

  • Worked in various projects in TCS including PMO (Project Management and Operations) and IT support.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Arranged travel and accommodation for team members and project partners.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
  • Coordinated priority of support work based on client and business needs.
  • Created, prepared and delivered reports to various departments.
  • Maintained composure when faced with difficult customer situations.
  • Tracked inbound support tickets to provide clear resolutions to customers.
  • Translated technical terminology for clients to communicate through ticket system.
  • Captured customer feedback to communicate to superiors for ongoing improvement.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Tracked and documented metrics, and evaluated trends.
  • Trained new onboarded team member about project,application and customer support.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed monthly payroll for 10 employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Bholabhai Patel College of Computer Studies
Gandhinagar, Gujarat, India

Bachelor of Computer Applications from Computer And Information Sciences
06.2016 - 04.2019

University Overview

  • Completed the gradation with 8.8/10 CPI
  • Received Merit Scholarship in January 2018 from KSV University.
  • Participated and volunteered in each cultural youth festivals organized by University between 2016 to 2019.


Sarjan Science School
Rajkot, Gujarat, India

Higher Secondary Education from Science Education
06.2012 - 04.2014

University Overview

  • Competed Higher secondary education in Science electives Physics, Chemistry, Mathematics, English and Computer with 66%.

Skills

    Solutions deployment

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Certification

AWS Cloud Practitioner CLF-C01

Interests

Reading

Writing

Travelling

Cooking

Beige Watching

Sports

Timeline

Build Release Engineer
w3q technologies pvt. ltd.
08.2022 - Current

AWS Cloud Practitioner CLF-C01

06-2021
IT Support Executive
Tata Consultancy Services
09.2019 - 07.2022
Bholabhai Patel College of Computer Studies
Bachelor of Computer Applications from Computer And Information Sciences
06.2016 - 04.2019
Sarjan Science School
Higher Secondary Education from Science Education
06.2012 - 04.2014

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Riddhi JoshiBuild Release Engineer