Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Riddhi Pawar

Kalyan, Thane

Summary

Dynamic Customer Service Specialist with a proven track record at Vista Print Private Limited, enhancing customer satisfaction through effective complaint resolution and active listening. Skilled in sales support and problem-solving, I consistently foster strong relationships, driving repeat business and improving service metrics. Committed to delivering exceptional service and exceeding customer expectations.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Vista Print Private Limited
Mumbai
09.2021 - Current
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Managed daily customer inquiries via email and phone.
  • Reviewed incoming emails and responded within established timeframes.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.

Customer Service Representative

Reliance Jio Mart
Mumbai
07.2020 - 01.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved customer complaints promptly and efficiently.

Education

Master of Commerce -

K M Agarwal College Of Commerce, Science And Arts
Kalyan
01-2024

Secondary School Certificate -

Guru Nanak English High School And Junior College
Kalyan

Bachelor of Commerce -

K M Agarwal College Of Commerce, Science And Arts
Kalyan

Skills

  • Customer service
  • Sales support
  • Complaint resolution
  • Customer feedback
  • Problem solving
  • Active listening

Accomplishments

  • Certificate for highest number of calls answered.
  • Certificate for highest ASAT (Agent Satisfaction)
  • Certificate for highest FCR (First call resolution)

Languages

French
First Language
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Customer Service Specialist

Vista Print Private Limited
09.2021 - Current

Customer Service Representative

Reliance Jio Mart
07.2020 - 01.2021

Master of Commerce -

K M Agarwal College Of Commerce, Science And Arts

Secondary School Certificate -

Guru Nanak English High School And Junior College

Bachelor of Commerce -

K M Agarwal College Of Commerce, Science And Arts

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Riddhi Pawar