Riddhi Shah
Ahmedabad
Summary
Dynamic and results-driven professional with a proven track record at Sterling Hospitals, excelling in patient engagement and crisis management. Adept at enhancing customer experiences and implementing effective database administration. Recognized for innovative problem-solving skills that significantly improved service delivery and team performance. Passionate about driving positive outcomes in healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager
Sterling Hospitals
Ahmedabad
10.2023 - 11.2024
- Maintain relations with patients and relatives to improve better service from management.
- Day-to-day data collection to take new initiative.
- Taking care of the OPD and IPD for the oncology unit.
CRM
Nova Wing IVF Hospital
Ahmedabad
11.2022 - 11.2023
- Managed crisis communications, turning dissatisfied customers into satisfaction.
- Tracking of all lead generation.
- Tracking of B. Hcg+ and B.Hcg- lead.
- Handling all difficult calls with quick response.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Provided training and support for team members on how to use the CRM system effectively.
OPD Incharge
CIMS Hospital
Ahmedabad
08.2019 - 10.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
Education
M. Com - 1 - Accounting
Gujarat Univercity
AhmedabadHigh School - Accounting
GHSEB
AhmedabadSkills
- Patient engagement
- Information collection
- Emergency response
- Customer experience enhancement
- Database administration
- Team coordination
- Documentation and reporting
- Problem-solving abilities
Affiliations
- I had participated in different audit of accreditation
Accomplishments
- Awarded for best performance in JCI
- Spot Application for balanced heavy workflow
- Apparition for Incident
Certification
- Skill Nation For MS Excel
Languages
Gujarati
First Language
Hindi
Beginner (A1)
A1
English
Beginner
A1
References
References available upon request.
Timeline
Floor Manager
Sterling Hospitals
10.2023 - 11.2024
CRM
Nova Wing IVF Hospital
11.2022 - 11.2023
OPD Incharge
CIMS Hospital
08.2019 - 10.2022
M. Com - 1 - Accounting
Gujarat Univercity
High School - Accounting
GHSEB