Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

RIDDHI SHARMA

Delhi

Summary

Customer service professional with 2.5+ years of experience in improving client satisfaction through data-driven strategies. Skilled in mentoring, conflict resolution, and team training. Dedicated to creating positive approach towards role & responsibilities and driving results.

Overview

3
3
years of professional experience

Work History

Everyday banking agent

HSBC
Hyderabad
02.2023 - Current
  • Assisted customers in managing their accounts efficiently
  • Proficient in resolving digital wallet queries with expertise and efficiency, provided assistance and guidance to peers and other teams in navigating digital wallet-related issues effectively
  • Promoted as UKCS mentor in the month of June 2024 and managed new to bank employees, ensuring a smooth onboarding experience and enhancing their understanding of bank policies and procedures
  • Mentor recognition for the month of August 2024
  • Developed and implemented training materials and resources tailored to the needs of new staff, improving knowledge retention and confidence
  • Provided ongoing support and feedback to mentees, facilitating their professional growth and integration into the team
  • Conducted regular performance assessments and one-on-one coaching sessions to address areas for improvement and celebrate achievements
  • Been an OIC in the absence of my manager and handled entire academy team, also managed communication efficiently between the stakeholders and others as per the requirement

Customer Service Representative

IEnergizer
Delhi
01.2022 - 12.2022
  • Handled inbound customer telephone calls promptly to minimize on-hold wait times
  • Responded promptly to inquiries and requests from prospective customers
  • Demonstrated rapid acquisition of new skills, enhancing daily task efficiency and productivity
  • Provided training to new personnel on company operations, policies, and services

Assistant Accountant

Ajit Motors
07.2021 - 10.2021
  • Reconcile invoices and identify discrepancies
  • Create and update expense reports
  • Process reimbursement forms
  • Enter financial transactions into internal databases
  • Review and file payroll documents

Education

PGD in Intellectual Property Rights -

IGNOU
Delhi
12-2023

Bachelor Of Commerce -

University of Delhi
Delhi
08-2020

12th standard -

CBSE
Delhi
05.2017

10th standard -

CBSE
Delhi
05.2015

Skills

  • Ability to multitask
  • Time management
  • Microsoft Office
  • Ability to work under pressure
  • Communication

Languages

  • Hindi
  • English

Hobbies and Interests

  • Badminton
  • Doodling
  • Storytelling

Timeline

Everyday banking agent

HSBC
02.2023 - Current

Customer Service Representative

IEnergizer
01.2022 - 12.2022

Assistant Accountant

Ajit Motors
07.2021 - 10.2021

PGD in Intellectual Property Rights -

IGNOU

Bachelor Of Commerce -

University of Delhi

12th standard -

CBSE

10th standard -

CBSE

Similar Profiles

CREATE PROFILE
RIDDHI SHARMA