Riddhi Singh
Ballia
Summary
Dynamic Customer Support Specialist with a proven track record at Startek, excelling in effective communication and critical thinking. Adept at resolving complex customer issues and enhancing support processes, I leverage strong team collaboration and time management skills to drive customer satisfaction and support sales initiatives.
Overview
2
2
Languages
3
3
years of post-secondary education
Work History
Customer Support Specialist
Startek
- Resolved issues by actively listening and providing effective solutions.
- Assisted customers with inquiries through various communication channels.
- Educated customers on product features and troubleshooting steps.
- Collaborated with team members to improve customer support processes.
- Documented customer interactions in the support ticketing system.
- Maintained knowledge of company products and services for accurate support.
Education
Bachelor of Arts - Philosophy
University of Lucknow
Lucknow 03.2024 - 12.2026
St Xaviers School
Ballia Gyan Peethika Senior Secondary School
Ballia Skills
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Sales support
- Time management
- Critical thinking
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Bachelor of Arts - Philosophy
University of Lucknow
03.2024 - 12.2026
Customer Support Specialist
Startek
St Xaviers School
Gyan Peethika Senior Secondary School