Riddhi Tailor
Udaipur
Summary
Dedicated and results-oriented professional with three years and six months of experience in Zendesk Support, Zendesk Explore, and Power BI. Proven expertise in delivering high- quality customer support, leveraging data analytics for insights, and driving operational efficiency. Seeking a challenging role where I can contribute my skills to enhance customer satisfaction and organizational performance.
Overview
4
4
years of professional experience
Work History
Data Analyst
Arcgate
- Developed and maintained dashboards in Zendesk Explore to monitor (KPIs) and track support team performance
- Created custom reports to extract meaningful insights from Zendesk data, enabling data-driven decision-making
- Collaborated with stakeholders to understand reporting requirements and delivered actionable insights to drive business strategies
- Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data strategies
- Analyse Zendesk data using tools like Zendesk Explore & Excel
- Providing insights into support performance, trends, and areas for improvement
- Collaborating with stakeholders to drive data-driven decision-making
- Filter Data by reviewing reports and performance indicators to identify and correct code problems to represent data in a visual format that's easy to understand
- Finding data gaps and process to aid in increasing report quality
- Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data strategies.
Customer Support Specialist
Arcgate
08.2020 - 06.2024
- Provided exceptional customer support through Zendesk Support, addressing queries, resolving issues, and ensuring customer satisfaction
- Collaborated with cross-functional teams to streamline processes and improve the overall customer experience
- Utilized Zendesk Explore to analyze support ticket data, identify trends, and recommend improvements
- Conducted training sessions for new support team members on Zendesk best practices and customer service protocols.
Education
BE (Computer) -
Sinhagad Institue of Technology
Lonavala04.2019
Skills
- Organized
- Flexibility
- Meeting deadlines
- Zendesk Suite
- Zendesk Support
- Zendesk Explore
- Business Intelligence
- Power BI
- Customer Support
- Ticket resolution
- Customer satisfaction
- Data Analysis
- Data visualization
- Trend analysis
- Communication
- Training and mentorship
- Collaboration
- Cross-functional teamwork
- Stakeholder engagement
Languages
English
Hindi
Mothername
Mrs. Sunita Tailor
Fathername
Mr. Gopal Tailor
Personal Information
- Date of Birth: 06/09/97
- Gender: Female
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief. I understand that any false statement or omission of information may lead to disqualification from employment or termination if already employed.
Timeline
Customer Support Specialist
Arcgate
08.2020 - 06.2024
Data Analyst
Arcgate
BE (Computer) -
Sinhagad Institue of Technology
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