RIDDHI VAIDYA
Burhanpur,MP
Summary
Dedicated and results-oriented professional with over 5 years of proven experience in customer support roles. Adept at efficiently managing administrative tasks, providing exceptional customer service, and supporting HR functions. Possesses strong organizational and communication skills, along with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Appeals Administrator
Amazon India
2024.04 - Current
Being a Appeals Administrator , my responsibilities are :-
Managing Appeals
Customer Communication
Reporting and Documentation
Conflict Resolution
Problem Solving
HR Assistant
Amazon India
2021.11 - 2023.08
Being a HR assistant , my responsibilities are :-
- Employee Inquiries Handling
- Case Resolution and Escalation
- Collaboration with HR Teams
- HR Data Management
- Policy Communication
- Documentation and Reporting
Guest Service executive
Ginger Hotels by IHCL
2019.09 - 2021.03
Being a Guest service executive , my responsibilities are :-
- Reservations & Room Assignments
- Problem Resolution
- Coordination with Departments
- Pre-Opening Team Support
- Staff Training and Development
- Monitoring Service Quality
- Feedback Collection and Reporting
Assistant to chief operating officer
Ginger Hotels by IHCL
2019.04 - 2019.08
Being a Assistant to CEO , my responsibilities are :-
Document Preparation and Management
Scheduling and Calendar Management
Document Preparation and Management
Travel and Logistics Coordination
Confidentiality Management
Guest Service Associate
Ginger hotels by IHCL
2017.08 - 2019.03
Being a Guest service associates , my responsibility are:-
- Handling Guest Requests and Inquiries
- Guest Service & Reception
- Managing Reservations and Check-ins
- Guest Feedback Collection
Education
Bachelor in Business Administration -
DAVV University
Skills
Effective communication
Customer service
Administrative support
Documentation and reporting
Team management
Projects
- Certified Business Analysis Professional (CBAP®) Certification Project : Whatsapp Pay transition
SWOT Analysis and Strategic Thinking
Requirements Gathering and Documentation
Risk Identification and Management
Business Process Modeling
- Tableau specialist certification training , Project : Comparison of Region Based on Sales
Dashboard Creation and Layout Design
Data Visualization and Reporting
Analysis and Comparison of Data
Data Preparation and Organization
Certificates
Business Analyst Master’s Program- Simplilearn
Business analytics tools and techniques
Data analysis and statistics
Data visualization
Agile Scrum methodologies
SQL databases.
Accomplishments
- Employee of the year as Front Office GSA (12/2017 - 12/2018)
- Performed the role of KI (Assistant) for Chief Operating Officer at Ginger Hotels for 2 months
- Hotel Ginger Indore Completed the Executive development Program (09/2019 - 09/2020)
- District level player in Badminton and Kho Kho
- Actively Contributed to TATA Voluntary Week
Timeline
Appeals Administrator
Amazon India
2024.04 - Current
HR Assistant
Amazon India
2021.11 - 2023.08
Guest Service executive
Ginger Hotels by IHCL
2019.09 - 2021.03
Assistant to chief operating officer
Ginger Hotels by IHCL
2019.04 - 2019.08
Guest Service Associate
Ginger hotels by IHCL
2017.08 - 2019.03
Bachelor in Business Administration -
DAVV University