Summary
Overview
Work History
Education
Skills
Languages
Core Technical Competencies
Accomplishments
Websites
Timeline
Generic

Riddhi Vakil

Bengaluru

Summary

Seasoned Technical Consulting Engineer with around 9 years of experience in service provider and enterprise networking. Global technical support, including strong specialization in Cisco IOS XR/XE platforms. Adept in handling complex escalations, deep log analysis, and real-time troubleshooting for BGP, OSPF, IS-IS, MPLS, and other technologies. Skilled in collaborating with engineering teams for RCA and bug tracking, and known for delivering timely, high-quality resolutions that enhance the customer experience.

Overview

10
10
years of professional experience

Work History

Technical Consulting Engineer - TAC

Cisco Systems India Pvt. Ltd
Bengaluru
12.2022 - Current
  • Provided real-time support to global customers on IOS XR and IOS XE platforms.
  • Troubleshot complex network issues involving routing protocols such as BGP, OSPF, and IS-IS.
  • Conducted in-depth log and configuration analysis, validating bugs while recommending fixes or upgrades.
  • Resolved high-priority escalations through lab reproductions and business unit coordination.
  • Delivered proactive mentorship to new Technical Assistance Center hires via training sessions and case reviews.
  • Managed RMA processes and documented root causes for hardware, software bugs, and environmental faults.

Network Consultant

Capgemini Technology Services
Mumbai
07.2021 - 12.2022
  • Configured and supported DMVPN/IPSec site-to-site connections with BGP-based VPN routing.
  • Managed L1 and L2 escalations for deployments of Cisco ASA, 892FSP, and ISR routers.
  • Developed and maintained comprehensive network diagrams to ensure accuracy.
  • Conducted change impact assessments to evaluate potential effects on network performance.

Senior NNOC Engineer

Tikona Infinet Pvt. Ltd
Mumbai
08.2019 - 06.2021
  • Managed backbone routing (OSPF/BGP) across Cisco and Huawei gear
  • Troubleshot escalated outages across leased line and last-mile circuits
  • Maintained hardware audit logs, coordinated with regional field teams for POP health

Technical Support Engineer

Ishan Netsol Pvt. Ltd
Ahmedabad
08.2015 - 08.2019
  • Delivered end-to-end support for enterprise customers and wireless deployments
  • Managed BGP/OSPF routing, VLANs, RF/fiber links, and device configurations
  • Collaborated with field engineers and resolved cases within SLA using NOC toolkits

Education

Electronics And Communication Engineering

Rajasthan College of Engineering For Women
Jaipur, India
06-2013

Diploma - Electronics And Communication Engineering

Nirma University
Ahmedabad, India
06-2010

High School Diploma -

SSC
Ahmedabad, India
06-2006

Skills

  • Cisco IOS XR
  • BGP
  • OSPF
  • MPLS
  • IS-IS
  • Consulting
  • Problem management
  • Log analysis
  • Customer Experience
  • Customer-focused
  • Customer Support
  • Technical Support
  • Bug Tracking
  • Network support

Languages

English

Core Technical Competencies

- Routing & WAN Protocols: IOS XR, BGP, OSPF, IS-IS, MPLS, L2VPN, L3VPN

- Switching & LAN: VLAN, STP, QinQ, VTP

- Cisco Platforms: ASR 9K, NCS 540, NCS 55xx,

- Monitoring tools and analysis: Solarwinds, Zabbix, Cacti, GNS3, Cisco Net-Sim and Cisco Packet Tracer

- Customer support: Webex/Teams troubleshooting, RMA processing, bug ID tracking, RCA creation, Lab repro

- Security: IPSEC VPN, DMVPN

- Ticketing tools: ServiceNow, Salesforce

Accomplishments

  • I have been awarded CSAT Champion multiple times, quarter on quarter, for maximum lead generation
  • I have won the CX Lead Generation – Q1 FY24 – Bronze Medal for generating the highest sales leads from the sales team

Timeline

Technical Consulting Engineer - TAC

Cisco Systems India Pvt. Ltd
12.2022 - Current

Network Consultant

Capgemini Technology Services
07.2021 - 12.2022

Senior NNOC Engineer

Tikona Infinet Pvt. Ltd
08.2019 - 06.2021

Technical Support Engineer

Ishan Netsol Pvt. Ltd
08.2015 - 08.2019

Electronics And Communication Engineering

Rajasthan College of Engineering For Women

Diploma - Electronics And Communication Engineering

Nirma University

High School Diploma -

SSC

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