Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Erp Expertise
Timeline
Generic
Riddhima Singh

Riddhima Singh

Senior Executive Finance(Order To Cash)
Bengaluru

Summary

Skilled and results-driven Accounts Receivable Expert with over a decade of experience in international (US) collections, billing, and cash application. Proven track record of optimizing cash flow, reducing outstanding balances, and implementing efficient billing processes. Strong analytical abilities and expertise in Operations Management, Client Management, Project Management, and People Management across various business operations in Finance & Accounts. Exposure to quality standards, audits, transformation, transitions, analysis, and effective communication skills contribute to successful financial outcomes.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Senior Finance & Accounts Executive

VICTORIA SECRET INDIA PVT. LTD.
04.2023 - 08.2024
  • Handled global Travel retail (VS Stores situated in airports in different countries) partners portfolio.
  • Managed General Ledger accounting, Account Reconciliations, Cash & bank process, Partner Management, Billing, Cash Application, Collection process, Claims, Duty Drawback.
  • Ensure day to day tasks are completed within specified standards of Quality and agreed TAT.
  • Ensure team has Sent statements bi-weekly to partners and follow up for overdue AR.
  • For Default partners, send escalation emails and highlight to higher management.
  • Prepare AR Exposure report on weekly basis for existing partner's which shows updated summary, AR Balance and overdue AR.
  • Providing process updates on monthly basis to management.
  • Review Monthly process updates and SLA reporting to onshore team.
  • Responsible to approve and post Claims processed by team members categorized under OSD(Overages, shortages, Damages), Staffing, SAS, Testers.
  • Prepare Cash log report on daily basis which shows Prior day and Current day wire payments received in their different GL accounts and circulate within team for allocation.
  • Prepare Non Merch GL account reconciliation for Local Market, Travel Retail and China partners every month to Identify how much International inventory has been shipped out (increases pre-paid asset account) and Non merch(store supplies) has been billed to partner(Decrease prepaid asset account).
  • Further upload in Blackline for management review and certify.
  • Prepare Non-Merch Black book and upload in Blackline for higher management review.
  • Responsible for non-merchandise inventory (Store supplies) billing for Domestic and international partners who purchase store supplies from VS Vendors who are 3rd party, associated with VS.
  • Skilled in training, giving process knowledge, encouraging, and motivating team members to deliver results and achieve KPI's.

Financial Analyst

Otis Elevator Company
09.2015 - 07.2018
  • Worked with the America collections's process, transitioned in 2019.
  • Managed a collections portfolio of 2000 accounts with the objective to clear delinquent invoices in 90+ bucket.
  • Assisted the Collections Manager with ad hoc responsibilities.
  • Assisted Collections & Order Management team with account reconciliation & billing/PO disputes.
  • Worked with the Collections & Cash Application Team to get remittance to close 60+ unapplied receipts.
  • Generated daily and monthly metric reports related to operational activities.
  • Process Trainer - Trained new employees and organizing quarterly process training.
  • Managed process & policy documents and timely updates.

Collection Coordinator

Keysight Technologies Inc
07.2018 - 12.2021
  • Managed a collections portfolio of $30Mn of medium & high-risk customers.
  • Managed complex & critical teams supporting Order to Cash activities (Billing, Collections, Cash Application, Credit Risk Management, Dispute Resolution).
  • Prepared tax adjustment and reconciliation packages to settle the US state tax in Oracle.
  • Assisted cash-apps team in posting and applying funds for tricky T1 customers.
  • Conducted daily audits for process improvement and to coach existing employees.
  • Worked with the Collections & Cash Application Team to close unapplied receipts.
  • Process Trainer - Trained new employees and assisted team in account reconciliation.
  • Event Coordinator - Organized Birthday gatherings and assisted the Management team in process level events.

Collection Coordinator

Genpact
10.2012 - 08.2015
  • Handled a collections portfolio of $35-50Mn of medium & high-risk accounts/agencies.
  • Applied collections practice meeting individual monthly goals.
  • Collated action items from Collections team on 60+ DPD invoices and reviewed it with Manager on a weekly basis.
  • Generated daily cash collections reports related to operational activities.
  • Coordinated with the Cash application team on the remittances to get the application done within TAT.
  • Compiled Hold Report on a weekly basis.
  • Assisted team members in account reconciliation.
  • Prepared unapplied receipts data and reviewed refund packages for the Americas Collections team.
  • Prepared the BK legal and 3rd party collection packages for the defaulters and bankrupt customers.

Education

BBA - Business Management

JV WOMEN'S UNIVERSITY

Skills

  • Operations Management
  • Client Management
  • Project Management
  • People Management
  • Analytical Skills
  • Billing
  • Global Client's exposure
  • Portfolio Management
  • Risk Management
  • Customer Service
  • Accounts Receivable
  • B2B Collections
  • Order to Cash

Accomplishments

  • 2020, Certified for stabilizing UAE Collections process for Otis.
  • 2020, Best Collector award in Q2 & Q3 2020 for achieving cash collection target during COVID-19.
  • 2019, Certified for reducing 60+ unapplied receipts by 73% between 2018-19.
  • 2017, Received cash award in the year end competition for maximum cash collections.
  • 2015, Best event planner reward for organizing Republic Day celebration at site level.
  • 2015, Received a Silver award in Mar'15 for highest reduction in 60+ AR.
  • 2014, Collector of the Month in Jun'14 for highest collection percentage.
  • 2013, Received a Bronze award for outstanding performance in credit & collections.

Erp Expertise

  • SAP
  • JD Edwards
  • Oracle
  • JIRA
  • Salesforce
  • Mainframe Linx
  • Blackline
  • Box.com
  • Smartsheet.com

Timeline

Senior Finance & Accounts Executive

VICTORIA SECRET INDIA PVT. LTD.
04.2023 - 08.2024

Collection Coordinator

Keysight Technologies Inc
07.2018 - 12.2021

Financial Analyst

Otis Elevator Company
09.2015 - 07.2018

Collection Coordinator

Genpact
10.2012 - 08.2015

BBA - Business Management

JV WOMEN'S UNIVERSITY

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Riddhima SinghSenior Executive Finance(Order To Cash)