Riddhi Pratim Bose

High-energy and dedicated with 7 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

Reported to the IT Director, providing general technical support and training to faculty and students in the use of hardware, software, A/V equipment, mobile devices, and more. Configured, deployed, and troubleshot technologies in classrooms, auditoriums, and offices. Assisted fellow IT staff with hardware setup, network troubleshooting, data entry, event support, equipment deployment, and record keeping. Monitored existing support ticket statuses and conditions while maintaining documentation of ticket resolutions. Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace. Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests. Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability.

Y2120696

Won 3rd prize from State level news paper company in photography competition 2011 at Brainware .

• Volunteer work
• Think about improvement
• Professional societies or program

• Date of Birth: 01/03/1990
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• English
• Hindi
• Bengali

• Photography
• Technology
• Cars and bikes
• Cooking