RIDDHI THAKKAR
Surat
Summary
Organized professional with experience in receptionist, telecaller, and café leadership roles. Strong skills in multitasking, communication, POS workflow, and staff scheduling. Focused on keeping operations efficient, supporting teams, and delivering excellent service.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Barista Trainer
Tata Starbucks
10.2025 - 11.2026
- Trained baristas on beverage preparation, recipe standards, and customer service expectations.
- Coached new partners on store procedures, POS workflow, and operational readiness.
- Monitored drink quality and reinforced consistency across espresso, brewed, and handcrafted beverages.
- Demonstrated hygiene, sanitation, and food safety practices during daily store operations.
Team Leader
The Belgian Waffle Co
01.2024 - 10.2025
- Supervised daily front-of-house and kitchen workflows to maintain smooth service flow.
- Trained staff on order handling, hygiene standards, and customer service procedures.
- Coordinated shift assignments to balance coverage during peak store hours.
- Monitored food preparation quality to ensure consistency with brand standards.
Telecaller
Egon Immigration
11.2023 - 01.2024
- Initiated outbound calls to prospective clients and introduced immigration consultation services
- Qualified leads by assessing eligibility, interest, and basic case requirements
- Scheduled appointments for consultants and maintained accurate call records in CRM
- Followed scripted outreach while adapting responses to client questions and concerns
Receptionist
Dharmanandan Hospital
01.2022 - 11.2023
- Managed patient reception, directing visitors and ensuring smooth front-desk flow.
- Scheduled appointments, coordinated consultations, and updated patient visit records accurately.
- Answered incoming calls, relayed messages, and resolved routine inquiries promptly.
- Registered patients, verified details, and maintained confidential medical information.
Education
High School Diploma -
Navsarjan Vidhayalay
Surat, India 04.2001 -
Skills
Staff scheduling
Sales promotion
Adaptability
New hire training
Shift management
POS systems
Time management
Multitasking and organization
Timeline
Barista Trainer
Tata Starbucks
10.2025 - 11.2026
Team Leader
The Belgian Waffle Co
01.2024 - 10.2025
Telecaller
Egon Immigration
11.2023 - 01.2024
Receptionist
Dharmanandan Hospital
01.2022 - 11.2023
High School Diploma -
Navsarjan Vidhayalay
04.2001 -