Ridhan Khan

Performing refund transactions on GDS, BSP and Airline portals.

Processing all sorts of refunds such as voluntary, Involuntary, Partially used and fully unused tickets.

Checking detailed fare rules.

Fare and tax calculation of the partially used tickets.

Resubmission of the rejected BSP applications as per the airline's requirement.

Working as an acting process trainer.

Conducted training for a new hire batch.

Conducted refresher and upskill trainings of the team.

Handling inbound/outbound travel queries i.e. Flights, Visas, Travel Insurance.

Handling B2C, B2B, Corporate emergency queries i.e. Urgent Reissue, Cancellation, Express Visas , GDS & LCC bookings.

Handling schedule change queues on Amadeus.

Handling ADM disputes, customer refunds & complex fare reissues on Amadeus & Sabre.

Ensuring quality parameters are met while assisting queries via email/calls In the check-in process and check-in travel documentation.

Informing customers about the delay in flight and reporting time at the airport. Quoting air ticket fares as asked by customers and booked tickets.

Domestic ticketing on Sabre and different Airline sites. (Spice Jet, Indigo, Go-air)

Handling corporate clients and direct clients.

Cancellation of tickets.

Processing Domestic tickets for refund and co-ordination of the same the same with accounts department.

Assisting in the check-in process and checking travel documentation.

Arranged and confirmed tickets for one-way, return, and connecting flight journey for passengers.

Informed customers about the delay in flight and reporting time at the airport.

Quoted air ticket fares as asked by customers and booked tickets.