Ridhi Mohan

SAAS Sales I Small and Mid Market I Digital Transformation

• Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
• Upsold and upgraded existing plans to enterprise plans.
• Promoted to managing multiple geographies and industries in 2 countries (U.S and U.K)
• Attained over 100% upsell target and multi year deals QoQ. Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
• Increased client retention by developing and implementing customized account management strategies.
• Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.

Document Cloud Sales | Customer Journey & Success | Recurring Revenue Model

• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
• Collaborated with key stakeholders and decision makers (CIO, CISO, CEO) across all industries to help with their digital transformation using Adobe's Document Cloud and Digital Media Solutions
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
• Locked 120% of quota quarter on quarter and also managed to sign multiple year deals for Adobe Document Cloud
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
• Responsible for generating NARR $1mn by running a full 360 degree sales cycle (Prospecting - Nurturing)
• Negotiating contracts with clients and establishing timeline of performance
• Nurtured a BoB of 150 accounts to increase adoption rates

• Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
• Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
• Closed annual contracts with enterprise clients such as Kellogg, Zydus, Nissin foods, Marico, Parle Aggro, Bisleri.
• Created strategic service roadmaps for new initiatives.
• Accomplished sales goals and boosted revenue by INR 50 Cr through business development, marketing and customer relationship management.
• Built relationships with customers and community to establish long-term business growth.
• Provided recommendations to promote brand effectiveness and product benefits, resulting in securing 10 long-term accounts in 7 months.
• Developed and executed sales presentations as well as both internal and external product training workshops.
• Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

As Product Consultant:

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Developed and closed new add-on sales to our existing customer base - $100k
• Developed success plans for customers that outline their critical success factors, metrics for success, and potential issues
• Always been in the top 5% of the stack and maintained highest NPS across teams
• Influenced future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Optimize, track and analyze performance using Salesforce and Gainsight
• Met with clients over virtual calls, delivering presentations and educating on product and service features and offerings.
• Manage the delivery of our software and analytics products to customers, including project timeline and roadmap
• Responsible for development, planning and selling to focused accounts
• Directly worked with clients like Hilton Hotels & Resorts, Johnson & Johnson, 3M, Mariott, CISCO, Metlife, The World Bank, BCD Travel and more.

Advanced to a Specialist role to serve as a key member of Customer Success – Quality Assurance Lead

• Coaching: Employed diverse teaching approaches to help reps of all abilities to understand the sales task
• Upscaling: Influenced the team and counseled them based on their professional growth and productivity

• Process Improvement: Owned various initiatives to improve the process to have better outcome
• Operation: Supervising daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity along with strategizing, creating, and executing all lead generation campaigns

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Monitored metrics and developed actionable insights to improve efficiency and performance for customer workflows.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Created customer support strategy to increase customer retention.
• Achieved 25% Year On Year Growth target.
• Increased Client Base From Small Business Units to Fortune 500 companies.

• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Recommended brand products to customers, highlighted benefits and redirected objections to secure more than INR 2 Cr in sales .
• Listened attentively to client feedback and worked with product development team to introduce new services.
• Liaised between account holders and various departments.
• Acquired, Managed and Grew accounts like GE health & Siemens, Phillips, Havels by reviewing and mitigating discrepancies and collaborating with account holders.