Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Ridhi Sudan

Senior Operations Manager
House No. 1272 3rd Floor Housing Board Colony, Sector 52 Wazira Baad, Near Vita Dairy, Gurgaon

Summary

Accomplished Property Manager and Senior Operations Executive with a proven track record at Travel Triangle, enhancing operational efficiency and customer experience. Expert in business development and relationship building, achieved significant cost savings and profit growth. Skilled in problem-solving and people management, adept at driving results through strategic planning and process optimization.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Property Manager

Shri Krishna Palace
01.2023 - 08.2024
  • Streamlined property management processes for improved efficiency and cost savings.
  • Investigated and resolved any guest complaints.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.

Senior Operations Executive

Travel Triangle
03.2019 - 10.2021
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization.
  • Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Worked for unique project post-sales to improve customer CRM and customer experience by conducting video feedback sessions for Timeless Trip, subsidiary of Travel Triangle.

YouTube video feedback link.

https://www.youtube.com/channel/UCddPziDSnfNkdcZVy9oANzw

Summer Trainee

Cox and Kings Travel
03.2017 - 05.2017
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Understanding work culture of travel Industry.

Education

MBA - Tourism

School Of Hospitality & Tourism Management
University Of Jammu
03.2016 - 04.2018

Bachelor of Arts -

University Of Jammu
Jammu
03.2014 - 04.2016

Pre University Course - Science

Mendh High School
Jammu
03.2010 - 04.2012

Skills

Relationship building

Problem Solving

People Management

Business Development

CX Management

Accomplishments

#Travel Triangle

  • Handled GIT and FIT tour efficiently
  • Managed relationships with travel agencies and vendors
  • Decrease losses and increased profitability post booking by negotiating the product cost from supplier.
  • Worked to improve customer experience by interacting and conducting live feedback sessions.


# Shree Krishna Palace

  • Handled chaos and customer queries
  • Effectively handled N to N customer operation

Certification

Participated as volunteer in International conference on Sustainable Destination Excellence in 2017 and 2018

Languages

Hindi

Excellent

English

Excellent

Dogri

Excellent

Interests

Reading Novels

Excursions

Exploring the new knowledge

Creativity imposition

Travelling

Exploring through the big screen

Dancing

Timeline

Property Manager

Shri Krishna Palace
01.2023 - 08.2024

Senior Operations Executive

Travel Triangle
03.2019 - 10.2021

Summer Trainee

Cox and Kings Travel
03.2017 - 05.2017

MBA - Tourism

School Of Hospitality & Tourism Management
03.2016 - 04.2018

Bachelor of Arts -

University Of Jammu
03.2014 - 04.2016

Pre University Course - Science

Mendh High School
03.2010 - 04.2012

Participated as volunteer in International conference on Sustainable Destination Excellence in 2017 and 2018

Participated as volunteer in the organising committee of cultural fest Jashn-e-Riyasat organised by School of Hospitality and Tourism in 2016 and 2017

Ridhi SudanSenior Operations Manager