Ridhima Gupta
Gurgaon,HR
Summary
Strategic operations and customer experience professional with 6+ years of combined experience across IT, sales, and the premium bathroom solutions industry. Proven expertise in product knowledge management, dealer and installer engagement, service coordination, and customer lifecycle management. Adept at bridging technical product understanding with marketing and operational execution to enhance customer satisfaction and drive retention. Experienced in collaborating with cross-functional teams to deliver structured processes, training initiatives, and service excellence programs in B2B and retail environments.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Head
Bathroom & Sanitaryware Retail Business
Gurgaon
02.2022 - Current
- Handled end-to-end sales support for bathroom fittings and sanitary ware, including customer consultations, product selection, and quotation preparation.
- Assisted customers, interior designers, and architects in selecting suitable products based on design requirements, functionality, and budget.
- Prepared detailed quotations and BOQs, coordinated pricing approvals, and supported deal closures.
- Worked closely with vendors to confirm product availability, delivery timelines, and alternative options to ensure smooth sales conversion.
- Coordinated order processing, billing, and delivery tracking to ensure a seamless post-sales experience.
- Supported upselling and cross-selling of premium and complementary products across multiple brands.
- Maintained customer and order records using Excel and internal systems to track enquiries, orders, and follow-ups.
- Bathroom & Sanitary ware Retail Business | Gurgaon | 3 Years
- Analyzed market trends and consumer behavior to inform strategic sales initiatives.
- Oversaw the execution of promotional events, enhancing customer interaction and sales opportunities.
- Trained and mentored junior sales staff on best practices for client relationship management.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Managed sales promotions and marketing strategies on major social media sites.
DevOps Engineer-1
NCR Corporation
Gurgaon
10.2021 - 09.2024
- Working in the Customer Data Management Support team at NCR Corporation.
- We generally work on SQL Developer(like MySQL), Oracle CDM Cloud, BI Publisher and our company’s Customer management Portal.
- We handle all changes with respect to the company’s customer database and provide round the clock support.
- Incident Management end to end using Service Now and call logging tools within SLA Guidelines
- Analyzed and troubleshooted application issues, system alerts and performance problems
- Supported change management activities, including deployments, patching, testing and post implementation validations
- Coordinated with DBA teams for non-production database refreshes and environment maintenance
- Led migration projects to cloud platforms, optimizing performance.
DevOps Analyst
NCR Corporation
Gurgaon
10.2020 - 09.2021
- Working in the Customer Data Management Support team at NCR Corporation.
- We generally work on SQL Developer(like MySQL), Oracle CDM Cloud, BI Publisher and our company’s Customer management Portal.
- We handle all changes with respect to the company’s customer database and provide round the clock support.
- Incident Management end to end using Service Now and call logging tools within SLA Guidelines
- Analyzed and troubleshooted application issues, system alerts and performance problems
- Supported change management activities, including deployments, patching, testing and post implementation validations
- Coordinated with DBA teams for non-production database refreshes and environment maintenance
- Led migration projects to cloud platforms, optimizing performance.
- Promoted to DevOps Engineer 1
Intern
NCR Corporation
Gurgaon
01.2020 - 09.2020
- We newly hired interns worked in small teams to create an application for Onboarding and Offboarding on Employees for NCR Corporation.
- Used Java to create code
- APIs to connect front end and back end.
- Java Script
Intern
NCR Corporation
Gurgaon
06.2019 - 07.2019
- This internship was based on designing the front end and back end of NCR Corporation’s purchase and sales registers to be uploaded and organised at a single place so that they can be sent to Ernst & Young for their GST returns.
Intern
TechnifyBiz(Now Farmley)
Delhi
05.2019 - 07.2019
- This internship was based on data analytics and generating reports to understand the buying patterns of customers eventually which helped in sales increase and product addition.
Intern
EduCommerce
Jaipur
05.2019 - 07.2019
- This internship was based on creating a carpool project using visual basic dot net.
Education
MCA -
Amity University
Noida05-2020
BCA - undefined
Amity University
Noida05-2018
10+2(CBSE Board) - undefined
MGD Girls’ School
Jaipur03-2015
Skills
- Retail & Project Sales – Bathroom & Interior Products
- Customer Consultation & Requirement Understanding
- Quotation, BOQ & Pricing Coordination
- Product Presentation & Upselling
- Dealer, Designer & Architect Coordination
- Order Closure & Post-Sales Support
- CRM, Excel & Sales Tracking
- Vendor & Supply Coordination (Sales Support)
- Service Marketing & Customer Experience
- Technical Product Expertise — Bath Solutions
LANGUAGES
ENGLISH
HINDI
GERMAN(basic)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Marketing Head
Bathroom & Sanitaryware Retail Business
02.2022 - Current
DevOps Engineer-1
NCR Corporation
10.2021 - 09.2024
DevOps Analyst
NCR Corporation
10.2020 - 09.2021
Intern
NCR Corporation
01.2020 - 09.2020
Intern
NCR Corporation
06.2019 - 07.2019
Intern
TechnifyBiz(Now Farmley)
05.2019 - 07.2019
Intern
EduCommerce
05.2019 - 07.2019
BCA - undefined
Amity University
10+2(CBSE Board) - undefined
MGD Girls’ School
MCA -
Amity University