Ridhima Kapoor
Zerakpur
Summary
Dynamic Sales and Operations Manager with a proven track record at ALC Immigration, excelling in operational efficiency and compliance monitoring. Skilled in project management and team handling, I have successfully developed training programs that enhanced staff performance and client satisfaction, driving significant revenue growth through strategic initiatives.
Overview
10
10
years of professional experience
Work History
Sales and Operations Manager
ALC Immigration
Mohali
02.2025 - Current
- Managed daily operations of immigration services for diverse client needs.
- Coordinated staff schedules to ensure efficient service delivery and coverage.
- Oversaw compliance with immigration regulations and policies for all cases.
- Developed training materials for new employees on operational procedures.
- Facilitated communication between clients and legal teams for case updates.
- Led team meetings to discuss challenges and share best practices among staff.
Operations Manager
Canam Consultants Ltd
Chandigarh
12.2021 - 07.2024
- Managed daily operations to ensure project timelines and client expectations were met.
- Coordinated cross-functional teams to enhance communication and workflow efficiency.
- Developed operational procedures to improve productivity and resource allocation.
- Implemented training programs for staff to enhance skill development and safety practices.
- Monitored compliance with industry regulations and company policies on projects.
- Evaluated vendor performance to maintain quality standards in service delivery.
Assistant Branch Manager
Pyramid E Services
02.2021 - 10.2021
- Developed and achieved sales goals to drive revenue growth at location.
- Managed resources and staff to optimize operational efficiency.
- Delivered exceptional customer service to enhance client satisfaction.
- Oversaw employee performance in branches to ensure alignment with company standards.
Operations Manager
Career Creators Pvt Ltd
Mohali
01.2020 - 01.2021
- Designed diverse policies for educational institutions, including administrative and recruitment strategies.
- Developed courseware design policies to enhance curriculum effectiveness.
- Established student assessment policies to improve evaluation processes.
- Implemented faculty skill development policies to promote professional growth.
- Oversaw facilities maintenance and upgrade policies for improved infrastructure.
Branch Manager
Charms Education Mohali
01.2019 - 12.2019
- Developed and achieved sales goals to drive revenue growth.
- Managed resources and staff to optimize operational efficiency.
- Delivered exceptional customer service to enhance client satisfaction.
- Oversaw employee performance in branches to ensure high standards.
- Increased location revenues through strategic initiatives and targeted marketing.
Branch Head
Career Creators Pvt Ltd
Mohali
01.2016 - 12.2018
- Led branch operations to enhance service delivery and customer satisfaction.
- Managed branch staff, providing training and performance feedback regularly.
- Developed and implemented strategic plans for business growth and development.
- Oversaw budget management to ensure efficient allocation of resources.
TRAINER
Chitkara University
10.2015 - 01.2016
- Company Overview: INLUNGUA INTERNATIONAL SCHOOL OF Languages
- INLUNGUA INTERNATIONAL SCHOOL OF Languages
Education
B.ED -
KURUKSHETRA UNIVERSITY
01.2021
MA - ENGLISH HONORS
PUNJAB UNIVERSITY
01.2019
BA - ENGLISH HONORS
PUNJAB UNIVERSITY
01.2016
12TH -
SACRED HEART SR SEC SCHOOL
01.2013
10TH -
SACRED HEART SR SEC SCHOOL
01.2011
Skills
- Teaching
- Project management
- Operational efficiency
- Compliance monitoring
- Soft skills
- Content developing
- Online class handling
- Team Handling
- Customer relationship management
Activities
- Attended workshop for TOEFL iBT test, 02/02/15
- Attended international English workshop delivered by British Council, 05/30/15
- Certified IELTS, TOEFL and PTE trainer along with spoken English and personality development and behavioral training
Timeline
Sales and Operations Manager
ALC Immigration
02.2025 - Current
Operations Manager
Canam Consultants Ltd
12.2021 - 07.2024
Assistant Branch Manager
Pyramid E Services
02.2021 - 10.2021
Operations Manager
Career Creators Pvt Ltd
01.2020 - 01.2021
Branch Manager
Charms Education Mohali
01.2019 - 12.2019
Branch Head
Career Creators Pvt Ltd
01.2016 - 12.2018
TRAINER
Chitkara University
10.2015 - 01.2016
B.ED -
KURUKSHETRA UNIVERSITY
MA - ENGLISH HONORS
PUNJAB UNIVERSITY
BA - ENGLISH HONORS
PUNJAB UNIVERSITY
12TH -
SACRED HEART SR SEC SCHOOL
10TH -
SACRED HEART SR SEC SCHOOL