RIDHIMA MALHOTRA
Product Manager
New Delhi,DL
Summary
Results-driven Product Manager with experience leading cross-functional teams to deliver scalable, customer-focused products. Skilled in product lifecycle management, requirements gathering, roadmap planning, and stakeholder collaboration. Strong ability to translate business needs into actionable product strategies, leveraging data analytics and market insights to drive growth, improve user experience, and increase operational efficiency. Proven track record of launching features on time and optimizing performance through continuous feedback and iteration.
Overview
8
8
years of professional experience
Work History
Senior Project Manager
P.S. Global Group
09.2022 - Current
- Delivered 15+ cross-functional projects on time, improving delivery predictability and reducing project risks through structured planning, milestone tracking, and proactive stakeholder alignment.
- Translated complex business needs into detailed BRDs and FRDs, enabling engineering teams to execute efficiently and reducing requirement-related rework.
- Established clear ownership models using RACI frameworks, improving cross-team accountability and stakeholder transparency.
- Led end-to-end UAT cycles, accelerating go-live readiness and ensuring high-quality releases aligned with defined success criteria.
- Designed data dashboards and KPI reports to provide actionable insights, supporting leadership in strategic and operational decision-making.
- Presented Quarterly Business Reviews (QBRs) to executive leadership, summarizing performance metrics, delivery outcomes, risks, and forward-looking product strategy.
SQL Developer
R1 RCM Inc.
05.2021 - 09.2022
- Collaborated with Business Analysts to assess database reporting requirements and established technical solutions, improving reporting turnaround time by 30%.
- Translated complex business reporting needs into optimized SQL queries to accurately extract, transform, and deliver actionable reports, reducing report generation errors by 25%.
- Developed and maintained 10+ complex multi-table SQL queries to generate automated CSV data extracts for 5+ departments and external stakeholders, streamlining data access across the organization.
- Identified and resolved data integrity and performance issues, increasing database reliability and reducing downtime by 20%.
- Optimized in-application SQL statements, improving query execution speed by 40% and enhancing overall system performance.
- Performed comprehensive database performance tuning, including query optimization, indexing strategies, and defragmentation, reducing large query runtime by 50%.
- Gathered and analyzed cross-departmental requirements to design and implement scalable business data models supporting 100% of reporting needs for multiple business units.
- Created and managed database objects using DDL scripts, including tables, views, indexes, stored procedures, and triggers, enabling faster deployment of new reporting features by 35%.
- Utilized advanced SQL techniques (joins, subqueries, stored procedures, triggers) to streamline complex data processes, cutting manual data processing effort by 60%.
Business Analyst
Paytm Payments (One97 Communications Ltd.)
07.2019 - 06.2020
- Business Operations: Designed and shared standardized procedures, flow process for catalogue processing to meet seller needs and to support modifications in marketplace.
- Responsible for providing leadership teams with key automation/reporting solutions.
- Managed data by using SQL 2016, Hive and advanced excel and ensured the SLAs are met as per quality standards. Suggested insights and recommended actions based on analysis
- Responsible for reconciliation, settlements, and reversal of all the transactions of payout for different products.
- Manipulating, cleansing & processing data using MS Excel, MS Access, and Hive.
- Responsible to create the growth report for the purpose of daily tracking of merchant's GMV & Count.
- Automate the reports on Dehleez panel using Hive scripts to share daily settlement data with clients and internal team which reduces the manual work and monitoring the automated loading processes.
Web Tester
Infosys, SEZ Hyderabad
12.2017 - 04.2019
- Performed functional testing for Diversified Benefits (CareFirst) Web applications, verifying data accuracy in over 50 reports per week generated by the Salesforce application, ensuring 100% data integrity.
- Actively participated in Agile Scrum sprint planning, daily stand-ups, and requirements/functional design sessions, contributing to on-time delivery of sprint objectives 95% of the time.
- Led and collaborated on the creation, distribution, and walkthrough of Test Plans, test scenarios, scripts, and other QA deliverables, ensuring 100% compliance with defined standards.
- Developed comprehensive test scenarios during sprints, which upon execution identified and resolved 30+ critical defects per release, ensuring functional areas performed correctly.
- Established complete traceability within User Stories, test scenarios, test scripts, and defects, reducing issue resolution time by 20%.
- Involved in the full QA lifecycle, including designing, developing, and executing test plans, test strategies, test cases, procedures, and scripts, contributing to successful validation of 5+ major application modules per release.
- Documented and reported defects and testing outcomes, enabling development teams to fix issues 15% faster and improve overall software quality.
Education
Bachelor of Science - Bachelor of Computer Science
05.2001 -
Skills
Project planning
Client relationship management
Scope management
Project scheduling
Cross-functional communication
Agile methodology
Project plan development
Client relations
Documentation management
Multi-project management
Teamwork and collaboration
Problem-solving abilities
Timeline
Senior Project Manager - P.S. Global Group
09.2022 - Current
SQL Developer - R1 RCM Inc.
05.2021 - 09.2022
Business Analyst - Paytm Payments (One97 Communications Ltd.)
07.2019 - 06.2020
Web Tester - Infosys, SEZ Hyderabad
12.2017 - 04.2019
Institute of Information Technology And Management - Bachelor of Science, Bachelor of Computer Science
05.2001 -