Ridhima Sharma
Summary
Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Qatar Airways
Ahmedabad, India
07.2023 - 10.2024
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
Senior Customer Service Representative
Bird worldwide flight services
New Delhi , India
06.2022 - 07.2023
- Assisted with check-in process for departing flights including verifying passenger identification and processing ticketing requests.
- Provided assistance to passengers with special needs or disabilities.
- Monitored the boarding of aircrafts and ensured all safety regulations were met.
- Conducted pre-flight security checks for passengers and their belongings.
Customer Service Agent
Interglobe Aviation Indigo Airlines
New Delhi , India
03.2021 - 05.2022
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
Airport Customer Service Agent
Jet Airways India Ltd
New Delhi , INDIA
05.2015 - 01.2021
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Processed payment transactions utilizing point of sale systems.
Education
BBA - Business Administration
Dr CV Raman University
India08-2018
Skills
- Call handling
- Inbound phone calls
- Communicating with clients
- Customer service optimization
- Quality assurance optimization
- Problem-solving skills
- Call control skills
- Answering questions
- Flexible work schedule
- Flight scheduling
- Lost luggage handling
- Baggage handling
- Disability assistance experience
- Gate assignment coordination
- Boarding process efficiency
- Superior customer service
- Effective problem solving
- Passenger assistance
- Ticketing system
- Travel documentation verification
Timeline
Customer Service Agent
Qatar Airways
07.2023 - 10.2024
Senior Customer Service Representative
Bird worldwide flight services
06.2022 - 07.2023
Customer Service Agent
Interglobe Aviation Indigo Airlines
03.2021 - 05.2022
Airport Customer Service Agent
Jet Airways India Ltd
05.2015 - 01.2021
BBA - Business Administration
Dr CV Raman University