Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Ridhima Sharma

Halifax

Summary

Dynamic professional with a proven track record at City Wide Communications, excelling in customer service and digital marketing. Skilled in Microsoft Excel and effective communication, I have successfully led support teams and crafted strategies that significantly enhanced brand awareness and customer satisfaction. Committed to driving results and fostering collaboration across departments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

City Wide Communications
Dartmouth
06.2023 - 03.2025
  • Monitored customer satisfaction through surveys and feedback forms to identify improvement areas.
  • Led customer support teams across multiple time zones, ensuring consistent service delivery.
  • Researched competitive rates to determine accurate pricing for services offered.
  • Utilized approved scripts to de-escalate conflicts during telephone interactions.
  • Processed payments, informed customers about billing procedures, and assisted with payment setup.
  • Identified upselling opportunities based on customer needs and preferences.
  • Engaged with customers in person and via telephone to provide product information and take orders.

Social Media Manager

Vedant Scholars Academy
New Delhi
01.2020 - 11.2022
  • Identified potential opportunities for collaborations between the company and other organizations.
  • Built and updated crisis communication plans to handle diverse situations.
  • Created and optimized promotional publications and related materials.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Stayed abreast of changes in social media policies, tools, and algorithms to adapt strategies accordingly.
  • Collaborated with other departments to ensure brand consistency across all channels.

Education

DIPLOMA IN BUSINESS ADMINISTRATION - Business Administration

MOUNT SAINT VINCENT UNIVERSITY
HALIFAX, NS, CANADA
05-2026

High School Diploma -

S.M. ARYA PUBLIC SCHOOL
NEW DELHI, INDIA
01-2021

Skills

  • Bookkeeping and accounting
  • Customer service excellence
  • Microsoft Excel proficiency
  • Digital marketing expertise
  • Copywriting skills
  • Public speaking ability
  • SEO strategies
  • Effective communication
  • Market research
  • Social media strategy
  • Time management

Accomplishments

As a 10th-grade student, I became a scribe for a 12th-grade disabled student and helped her achieve a great score as she graduated with her high school diploma

Certification

  • Accounting and Bookkeeping Masterclass: Beginner to Advanced
  • Microsoft Excel: Excel from Beginner to Advanced
  • Digital Marketing Certified
  • SEO certified
  • TCPS 2: CORE 2022
  • The Ultimate Copywriting Course: Write Copy That Sells, 2025
  • Copywriting with ChatGPT: Produce Compelling Copy That Sells

Languages

Hindi
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2

References

  • Kevin Peters

      Supervisor,

      Citywide Communications, Dartmouth, NS, Canada

      (902) 412-2685

  • Tammie Miller

       Manager,

       Citywide Communications, Dartmouth, NS, Canada

       (902) 471-2315

Timeline

Customer Service Representative

City Wide Communications
06.2023 - 03.2025

Social Media Manager

Vedant Scholars Academy
01.2020 - 11.2022

DIPLOMA IN BUSINESS ADMINISTRATION - Business Administration

MOUNT SAINT VINCENT UNIVERSITY

High School Diploma -

S.M. ARYA PUBLIC SCHOOL

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Ridhima Sharma