Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Rifa Mujeer

Rifa Mujeer

Bangalore

Summary

Resourceful Acting Lead known for high productivity and efficient task completion. Skilled in team leadership, conflict resolution, and performance optimization. Excel at communication, adaptability, reporting people management, performance management, SLA and creative problem-solving to achieve outstanding results in dynamic environments.

Overview

6
6
years of professional experience

Work History

Acting Lead

Accenture
Bengaluru
04.2020 - Current
  • Led weekly meetings for the team to review progress and plan future projects.
  • Provided guidance and mentorship to junior members of the team.
  • Conducted regular audits of existing procedures and protocols in order to identify areas for improvement or enhancement.
  • Participated in recruitment efforts for new hires into the Acting Lead team.
  • Performed quality control checks throughout project lifecycles in order to ensure accuracy and completeness prior to final delivery.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Sales Manager

Waye 2 Journey
Bengaluru
05.2018 - 02.2020
  • Negotiated contracts with airlines, hotels, car rental companies, and other vendors to secure competitive rates.
  • Coordinated international travel arrangements including visas and passports for employees traveling abroad.
  • Created detailed itineraries that included flights, accommodations, ground transportation, and other related services.
  • Managed daily operations of the travel department including booking reservations, issuing tickets, tracking expenses and preparing reports.
  • Provided customer service support to travelers by answering inquiries about destinations, and providing information on local attractions.
  • Trained new staff members on proper use of the reservation system software.
  • Reviewed airline schedules to determine most efficient routes based on client needs.
  • Coached junior staff members on best practices for processing customer requests efficiently.
  • Provided expert advice on the best visa options for clients based on their individual needs. Ex: Schengen Visa, US Visa, and E-Visas.

Education

Bachelor of Arts - History Journalism Travel & Tourism

Mount Carmel College
Bangalore
03-2018

Skills

  • Excellent communication skills
  • Interpersonal skills
  • Leadership and management skills
  • Employee engagement
  • Operations Management
  • Coaching and Mentoring

Accomplishments

    Encore Award - Q1 2022

  • Recognized for exceptional leadership and pivotal role in the success of a landmark production.

    • Encore Award - Q2 2023

  • Recognized for exceptional leadership and pivotal role in the success of a landmark production.

    • Star Performer of the Quarter – Q2 2024

  • Recognized for exceptional leadership, innovation, and contribution to the success of the production.

Timeline

Acting Lead

Accenture
04.2020 - Current

Sales Manager

Waye 2 Journey
05.2018 - 02.2020

Bachelor of Arts - History Journalism Travel & Tourism

Mount Carmel College

Similar Profiles

CREATE PROFILE
Rifa Mujeer