Rihan Basha
KODAGU
Summary
Dynamic Rental Manager with proven expertise at Management, enhancing customer satisfaction through effective rental agreement management and strong client communication. Skilled in payment processing and property inspections, I successfully streamlined tenant onboarding and improved operational efficiency, fostering lasting relationships with vendors and tenants alike.
Rental sales agent providing background guiding customers through rental process. Expert at assisting customers, preparing rental agreement information and processing payments. Highly knowledgeable in reservation software.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Rental Manager
Management
KODAGU
02.2025 - 03.2026
- Managed rental agreements and tenant communications effectively.
- Coordinated property inspections and maintenance requests promptly.
- Oversaw tenant onboarding and move-in processes smoothly.
- Developed and implemented strategies to increase customer satisfaction with the rental process.
- Updated and maintained rental agreement files and documents.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Answered telephones to assist customers and resolve issues.
- Processed exchange requests in computer system.
- Maintained strong relationships with vendors providing services such as repairs, cleaning, landscaping.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Supervised staff members responsible for collecting rents from tenants each month.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
Front Desk Receptionist
Manager
KODAGU
01.2024 - 05.2025
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed phone calls and routed inquiries to relevant departments.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Maintained a clean and organized reception area for a professional atmosphere.
- Provided information about services, hours, and facility policies to guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Some College (No Degree) - Commerce
Anugra Pu College
Kushalnagar Skills
- Rental agreement management
- Property inspections
- Customer relationship management
- Payment processing
- Time management
- Client communication
- Sales negotiation
- Attention to detail
- Rent collection
- Rental transactions
- Emergency response planning
- Rental agreement
- Cancellations
- Communication proficiency
- Rental market
- Collect payments
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Beginner
A1
Certification
- Aadhar card
- Pan card
Affiliations
- To focus on work
- Be loyal to work
References
References available upon request.
Timeline
Rental Manager
Management
02.2025 - 03.2026
Front Desk Receptionist
Manager
01.2024 - 05.2025
Some College (No Degree) - Commerce
Anugra Pu College