Years Solving Business Problems in Product & Technology
Open To Work
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Rijesh Kumar
Bengaluru
Summary
Results-driven AI Product Owner with 15 years of experience in developing AI-powered products and automating workflows to enhance customer success and operational efficiency. Expertise in product strategy, business analysis, and cross-functional delivery in global environments. Skilled in leveraging enterprise AI technologies to streamline processes and deliver scalable solutions. PMP-certified with strong analytical and stakeholder management skills.
Overview
16
16
6
6
AI & PM Certifications
3
3
Global Enterprise Organisations
Work History
AI Product Owner / Portfolio Innovation Manager
Unilever
Bengaluru
09.2021 - Current
- Own the product roadmap and lifecycle for enterprise AI platforms supporting 140,000+ global users, aligning business priorities with product strategy and delivery.
- Partner with business stakeholders to elicit, analyze, and document business requirements (BRDs), translating them into detailed functional requirements, user stories, acceptance criteria, and prioritized product backlogs for engineering teams.
- Act as the primary liaison between business, engineering, architecture, UX, and operations, ensuring technical solutions align with business objectives while balancing scalability, usability, and delivery timelines.
- Lead discovery workshops, process mapping, solution design, and functional requirement reviews to eliminate workflow inefficiencies and improve user experience through AI-powered automation.
- Design and implement workflow orchestration, intelligent automation, and AI-driven business processes using Microsoft Copilot Studio and enterprise AI technologies.
- Define data governance, platform standards, KPI frameworks, and success metrics to ensure data integrity, system scalability, and measurable business outcomes.
- Drive end-to-end product delivery from discovery, requirements engineering, development support, UAT, deployment, hypercare, and continuous product optimization through stakeholder feedback and analytics.
- Delivered enterprise AI platform transformation resulting in 20%+ productivity improvements and approximately €1.8M in projected operational savings.
Senior Project Manager, Client Services
Novo Nordisk
Bengaluru
09.2018 - 09.2021
- Led global R&D technology initiatives by partnering with research, engineering, medical, and business stakeholders to deliver strategic digital transformation programs.
- Gathered and translated complex business requirements into scalable technical solutions, delivery roadmaps, and implementation plans.
- Managed governance, portfolio reporting, risk mitigation, forecasting, and executive communications across global programs.
- Improved delivery efficiency through process optimization, workflow standardization, and data-driven decision making.
Service Delivery Lead
HP
Bengaluru
10.2010 - 09.2018
- Led high-volume service operations processing over 15,000 monthly customer requests while maintaining service excellence and operational efficiency.
- Collaborated with business stakeholders to redesign customer lifecycle workflows, improve operational processes, and increase customer satisfaction by 15%.
- Leveraged operational analytics, reporting, and business intelligence to identify process improvements, optimize performance, and support executive decision-making.
- Managed Customer Success Operations and Revenue Operations supporting enterprise customers using Salesforce, HubSpot, Zendesk, and case management platforms.
Education
MBA - Artificial Intelligence
Amrita Vishwa Vidyapeetham
Coimbatore, India 06.2024 - 03.2026
PMP - Project Management
Project Management Institute
12.2024 - 12.2024
BBA - Business Management
Indian Academy Degree College
Bengaluru , India 06.2007 - 04.2010
Skills
- Product management
- AI technologies
- Agile methodology
- Product Strategy
- Roadmap Execution
- Workflow Orchestration
- AI Automation Agentic AI
- Claude Microsoft Copilot Studio n8n
- Salesforce HubSpot Zendesk
- Customer Success Operations
- Data Governance
- User stories
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Certification
- Project Management Professional (PMP®) – Project Management Institute (PMI)
- Executive Programme in Project Management – Indian Institute of Management (IIM)
- Lean Six Sigma Green Belt
- Claude Fundamentals Certification – Anthropic
References
References available upon request.
AI Projects
- Designed AI-powered business workflows by identifying process improvement opportunities, defining functional requirements, and leveraging AI tools to enhance operational efficiency and user experience.
- Utilized Claude and enterprise AI platforms to evaluate use cases, develop product concepts, create business artefacts, and support requirements discovery, documentation, and decision-making.
- Built functional prototypes and proof-of-concepts using AI tools to validate product ideas, gather stakeholder feedback, and accelerate solution design prior to development.
- Continuously evaluate emerging AI technologies, agentic workflows, and automation platforms to identify scalable opportunities that improve business processes, product capabilities, and customer value.
Timeline
PMP - Project Management
Project Management Institute
12.2024 - 12.2024
MBA - Artificial Intelligence
Amrita Vishwa Vidyapeetham
06.2024 - 03.2026
AI Product Owner / Portfolio Innovation Manager
Unilever
09.2021 - Current
Senior Project Manager, Client Services
Novo Nordisk
09.2018 - 09.2021
Service Delivery Lead
HP
10.2010 - 09.2018
BBA - Business Management
Indian Academy Degree College
06.2007 - 04.2010