Centralized Toyota Dealer Management system
Rijin Rijinraju
Senior Service Advisor
Kottrakara,Kerala
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning automobile field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Senior Service Advisor
Nippon Toyota
Kollam
8 2021 - Current
- Effectively communicated with customers to identify service requirements and recommended maintenance plans
- Managed and maintained customer records and vehicle history, ensuring accurate and up-to-date information
- Collaborated with technicians to determine repair times, costs, and project completion dates
- Ensured customer satisfaction by addressing concerns and resolving issues in a timely manner
- Assessed customer needs and recommended appropriate service and maintenance options
- Managed customer inquiries and concerns through effective communication and problem-solving skills
- Collaborated with technicians to ensure accurate diagnosis and timely completion of repairs
- Performed thorough post-service follow-ups to ensure customer satisfaction and address any remaining concerns.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Streamlined service processes for improved efficiency and productivity within the department.
Service Advisor
Maruti Suzuki Indus Motors
Kottarakkara
12.2019 - 07.2021
- Providing customer service and guidance on repair processes
- Coordinating with technicians and customers to facilitate vehicle repairs
- Managing scheduling, quotes, and billing for body shop services
- Communicating effectively with customers about repair needs and status updates
- Preparing accurate cost estimates for body work and repairs
- Scheduling appointments and managing repair timelines
- Ensuring customer satisfaction through follow-up after completion of services
- Keeping records of repair orders, invoices, and customer interactions.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
Diploma - Automobile Engineering
Mariya Polytechnic College
MARTHANDAM, INDIA 07.2016 - 05.2018
Skills
Customer Service Professional
Technical Trouble Shooting Professional
Customer service
Problem-solving
Communication
Technical skills
Analytical thinking
Attention to detail
Team Management
Certification
Toyota service advisor Certification
Personal Information
Pulippara Puthen Veedu Kizhakketheruvu, Kottarakkara, kollam, kerala 691531, India
DOB-24/09/1998
Software
Suzuki dealer management system
MS Office
Languages
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Service Advisor
Maruti Suzuki Indus Motors
12.2019 - 07.2021
Diploma - Automobile Engineering
Mariya Polytechnic College
07.2016 - 05.2018
Senior Service Advisor
Nippon Toyota
8 2021 - Current
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