RIJU B
Kerala,Thiruvananthapuram
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Sales Team Leader
Vodafone Idea Limited
2021.02 - 2022.03
- Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
- Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
- Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
Sales Team Leader
Vivo Mobiles
2020.08 - 2021.08
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sales Team Leader
Samsung Mobile
2019.08 - 2020.08
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
Sales Associate
Gionee Mobiles
2018.02 - 2019.02
- Informed of our product/parts for sale and discounts.
- Obtained sales/purchases on various items.
- Listened to skills to each customer to provide the best knowledgeable advice and give them everything they need.
Sales Associate
Home Credit
2016.01 - 2018.01
- Reviewing and analyzing loan documentation to determine ratios, credit acceptability, and assesses loan product alternatives in making recommendations for loan decisions.
- Accountable for securing all loan documentation and disbursing loans to members.
Sales Associate
Reliance Digital
2012.02 - 2012.12
- Challenged to meet sales goals and arrive on location in a timely manner.
- Replied to customers' queries about products and suggested products based on the companies' specifications.
Education
Diploma in Graphic Design -
Institute of Accounting & Computer Technology
Kollam,Kerala05.2014
Diploma in Civil Engineering -
Masaniamman Institute of Engineering
Alappuzha,Kerala04.2013
Higher Secondary -
Government Higher Secondary School
Thonnakkal,Kerala01.2010
SSLC -
Craven LMS Higher Secondary School
Kollam, India01.2008
Skills
- Sales Presentations
- Team Management
- Sales Coaching
- Relationship selling
Languages
English
Hindi
Malayalam
Tamil
Timeline
Sales Team Leader
Vodafone Idea Limited
2021.02 - 2022.03
Sales Team Leader
Vivo Mobiles
2020.08 - 2021.08
Sales Team Leader
Samsung Mobile
2019.08 - 2020.08
Sales Associate
Gionee Mobiles
2018.02 - 2019.02
Sales Associate
Home Credit
2016.01 - 2018.01
Sales Associate
Reliance Digital
2012.02 - 2012.12
Diploma in Graphic Design -
Institute of Accounting & Computer Technology
Diploma in Civil Engineering -
Masaniamman Institute of Engineering
Higher Secondary -
Government Higher Secondary School
SSLC -
Craven LMS Higher Secondary School
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