Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Personal Qualities
Personal Information
Languages
Certification
Accomplishments
Timeline
Generic
Riju Maity

Riju Maity

Kolkata

Summary

Dynamic Relationship Officer with a proven track record at HDFC Sales Pvt Ltd, excelling in lead generation and customer service. Skilled in analyzing client data to drive cross-selling opportunities, fostering long-term relationships, and achieving client loyalty through effective communication and proactive management. Committed to delivering results and enhancing customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Relationship Officer

HDFC Sales Pvt Ltd
Kolkata
01.2021 - Current
  • Identified opportunities to improve customer service processes and procedures.
  • Analyzed client data to identify opportunities for cross-selling products and services.
  • Provided support during onboarding process for new customers as well as existing ones.
  • Drafted proposals for potential new business opportunities.
  • Provided financial advice to clients based on their needs and goals.
  • Provided excellent customer service through active listening and problem solving skills.
  • Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

Associate – Financial / Loan Assistance

PS GROUP
12.2019 - 01.2021
  • Client calls with various Bank/NBFC team for fast loan conversion.
  • Ensure sanctions/disbursements as per projections made, through follow ups with Banks/NBFC at Executive/Managerial level and ensuring a healthy relationship with them.
  • Interaction and proper coordination with the Sales/Post sales team for leads as well as for post sanction formalities (TPA / Builder NOC / Demand / Ledger / Money Receipts), also to help them with the collection target through ensuring fast disbursements of the loan cases processed through 380 Realty Solutions LLP.
  • Lead generation through other sources such as SMS campaigns and various other ways.
  • Joint site visit with line Manager, for more interaction with the sales team on a weekly basis.
  • Taking care of the Project APF of new projects with high priority Bank/NBFC's, Project APF of the existing projects with new Bank/NBFC's as per client's preferences, Project APF renewal and other legal/accounting formalities related to loan services.
  • To work on the structure of the communication between our team and various financers we are working with, for smooth functioning and faster process of loan cases.

Executive - Collection & Customer Service

Vedic Realty Pvt. Ltd.
03.2019 - 12.2019
  • Coordinating with various Banks/NBFC’s in getting the loan applications sanctioned/ disbursed at the earliest.
  • Solving various types of queries and sending construction status to customers on regular basis.
  • Regular payment follow-up and visit to customers for collection.

Sales Executive (Home Loans)

Indiabulls Distribution Services Limited
04.2017 - 03.2019
  • Co-coordinating with customers regarding all property documents after sales.
  • Coordinating with various Banks/NBFC’s in getting the loan applications sanctioned/ disbursed at the earliest.
  • Solving various types of queries and sending construction status to customers on regular basis.
  • Regular payment follow-up and visit to customers for collection.

Education

B.Com(Gen.) -

William Carey University
Meghalaya
06-2021

C.B.S.E (Class XII) -

Sudhir Memorial School
Kolkata
05-2014

N.I.O.S (Class X) - Commerce

Sudhir Memorial School
Kolkata
04-2012

Skills

  • Good communication skills
  • Positive thinking
  • Hard working
  • Result oriented
  • Communication skills
  • Lead generation
  • Relationship management
  • Customer service
  • Creativity and innovation

Languages

  • English
  • Hindi
  • Bengali

Hobbies and Interests

  • Playing outdoor games.
  • Interacting with new people.

Disclaimer

I hereby declare that all the above written particulars are true to the best of my knowledge and belief.

Personal Qualities

  • Possessing an enthusiastic friendly and outgoing personality.
  • Comfortable in new situations and meeting new people.
  • Performing well within teams.
  • Enjoy learning and personal developments.
  • Capable of managing project independently as well as capable of working under pressure.

Personal Information

  • Father's Name: Sankar Maity
  • Date of Birth: 06/09/94
  • Gender: Male
  • Nationality: Indian

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Certification

  • Second highest business in East India for three consecutive years: FY 2024-25, FY 2023-24, FY 2022-23

Accomplishments

  • Qualified for 2 international trips in JFM 2023 and 2025.

Timeline

Relationship Officer

HDFC Sales Pvt Ltd
01.2021 - Current

Associate – Financial / Loan Assistance

PS GROUP
12.2019 - 01.2021

Executive - Collection & Customer Service

Vedic Realty Pvt. Ltd.
03.2019 - 12.2019

Sales Executive (Home Loans)

Indiabulls Distribution Services Limited
04.2017 - 03.2019

B.Com(Gen.) -

William Carey University

C.B.S.E (Class XII) -

Sudhir Memorial School

N.I.O.S (Class X) - Commerce

Sudhir Memorial School

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Riju Maity