Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Riju Thomas

Riju Thomas

Privileged Access Management SRE Lead
Bengaluru

Summary

Currently Working in JP Morgan Chase as Privileged Access Management Site Reliability Engineer Lead Managing the SRE Operations on Private/Public Cloud and OnPrem PAM Applications.

Overview

22
22
years of professional experience
6
6
years of post-secondary education
5
5
Certifications

Work History

PAM Site Reliability Engineer Lead

JPMorgan Chase
04.2017 - Current
  • Strategizing and planning the smooth functioning of the overall support procedure
  • Providing hands on support incase of critical and complex issues/requests
  • Responsible for Shift allocation, Task allocation, SLA Adherence and Escalations
  • Lead initiatives on improving the stability and Resilency of the PAM applications to improve the SLO/SLI and Error Budgets.
  • Demonstrated a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in PAM areas of expertise
  • Ensured the reliability, availability, and performance of PAM systems leveraging vendor products including CyberArk, BeyondTrust, Microsoft, and HashiCorp Vault
  • Develops and maintain automation scripts and tools to streamline PAM operations and reduce manual intervention
  • Conducting discussions for all PAM applications for Service Request, Incident, Process improvement, weekly incidents and upcoming releases within AO for all Operations, SRE and Engineering team.
  • Incident management for outages and coordination with stakeholders for resolution
  • Involve in Problem Management, Change Management, Knowledge Management and Security Management
  • Working closely with the development team prior application releases ensuring good build quality in UAT
  • Planning and managing the annual application infrastructure activities
  • Overall planning and documentation during any Disaster Recovery activities and application releases
  • Authoring and maintaining the application documentation on the project confluence website/runbook
  • Managing the ticket-tracking tools, overviewing all the requests and issues on a daily basis
  • Planning and preparing the trainings and the certifications of all the support team members
  • Planning and ensuring the weekend maintenance or activities are performed smoothly.

Production Support Team Lead

JPMorgan Chase
10.2007 - 03.2017

Software Engineer

Hexaware Technologies
03.2006 - 09.2007

Software Developer

Cynergy Systems Inc
07.2005 - 03.2006

Software Engineer

Sasken Communication Technologies Pvt. Ltd
03.2005 - 09.2005

Senior System Executive

Aliment Software Technologies Pvt. Ltd
09.2004 - 03.2005

Support Engineer

Cochin Computing Studio & Research Center Pvt
06.2002 - 07.2004

Education

MCA - Computer And Information Systems

Sikkim Manipal University
01.2006 - 01.2009

Bsc(IT) - Computer And Information Systems

MAHE(Manipal Academy of Higher Education)
01.1999 - 01.2002

Skills

Privileged Access Management Domian

Certification

Hashicorp Vault Associate

Timeline

PAM Site Reliability Engineer Lead

JPMorgan Chase
04.2017 - Current

Production Support Team Lead

JPMorgan Chase
10.2007 - 03.2017

Software Engineer

Hexaware Technologies
03.2006 - 09.2007

MCA - Computer And Information Systems

Sikkim Manipal University
01.2006 - 01.2009

Software Developer

Cynergy Systems Inc
07.2005 - 03.2006

Software Engineer

Sasken Communication Technologies Pvt. Ltd
03.2005 - 09.2005

Senior System Executive

Aliment Software Technologies Pvt. Ltd
09.2004 - 03.2005

Support Engineer

Cochin Computing Studio & Research Center Pvt
06.2002 - 07.2004

Bsc(IT) - Computer And Information Systems

MAHE(Manipal Academy of Higher Education)
01.1999 - 01.2002

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Riju ThomasPrivileged Access Management SRE Lead