Riju Thomas
Privileged Access Management SRE Lead
Bengaluru
Summary
Currently Working in JP Morgan Chase as Privileged Access Management Site Reliability Engineer Lead Managing the SRE Operations on Private/Public Cloud and OnPrem PAM Applications.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
PAM Site Reliability Engineer Lead
JPMorgan Chase
04.2017 - Current
- Strategizing and planning the smooth functioning of the overall support procedure
- Providing hands on support incase of critical and complex issues/requests
- Responsible for Shift allocation, Task allocation, SLA Adherence and Escalations
- Lead initiatives on improving the stability and Resilency of the PAM applications to improve the SLO/SLI and Error Budgets.
- Demonstrated a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in PAM areas of expertise
- Ensured the reliability, availability, and performance of PAM systems leveraging vendor products including CyberArk, BeyondTrust, Microsoft, and HashiCorp Vault
- Develops and maintain automation scripts and tools to streamline PAM operations and reduce manual intervention
- Conducting discussions for all PAM applications for Service Request, Incident, Process improvement, weekly incidents and upcoming releases within AO for all Operations, SRE and Engineering team.
- Incident management for outages and coordination with stakeholders for resolution
- Involve in Problem Management, Change Management, Knowledge Management and Security Management
- Working closely with the development team prior application releases ensuring good build quality in UAT
- Planning and managing the annual application infrastructure activities
- Overall planning and documentation during any Disaster Recovery activities and application releases
- Authoring and maintaining the application documentation on the project confluence website/runbook
- Managing the ticket-tracking tools, overviewing all the requests and issues on a daily basis
- Planning and preparing the trainings and the certifications of all the support team members
- Planning and ensuring the weekend maintenance or activities are performed smoothly.
Production Support Team Lead
JPMorgan Chase
10.2007 - 03.2017
Software Engineer
Hexaware Technologies
03.2006 - 09.2007
Software Developer
Cynergy Systems Inc
07.2005 - 03.2006
Software Engineer
Sasken Communication Technologies Pvt. Ltd
03.2005 - 09.2005
Senior System Executive
Aliment Software Technologies Pvt. Ltd
09.2004 - 03.2005
Support Engineer
Cochin Computing Studio & Research Center Pvt
06.2002 - 07.2004
Education
MCA - Computer And Information Systems
Sikkim Manipal University
01.2006 - 01.2009
Bsc(IT) - Computer And Information Systems
MAHE(Manipal Academy of Higher Education)
01.1999 - 01.2002
Skills
Privileged Access Management Domian
Programming - Python
APM - AppDynamics, Datadog and Dynatrace
Log Analysis - Splunk
OS - Linux and Windows
Public Cloud - AWS
Capacity Planning
Container - Kubernetes and Docker
Incident Management
Change Management
Team Management
CICD - Jenkins, Terraform
Version Control - GitHub
Certification
Hashicorp Vault Associate
Timeline
PAM Site Reliability Engineer Lead
JPMorgan Chase
04.2017 - Current
Production Support Team Lead
JPMorgan Chase
10.2007 - 03.2017
Software Engineer
Hexaware Technologies
03.2006 - 09.2007
MCA - Computer And Information Systems
Sikkim Manipal University
01.2006 - 01.2009
Software Developer
Cynergy Systems Inc
07.2005 - 03.2006
Software Engineer
Sasken Communication Technologies Pvt. Ltd
03.2005 - 09.2005
Senior System Executive
Aliment Software Technologies Pvt. Ltd
09.2004 - 03.2005
Support Engineer
Cochin Computing Studio & Research Center Pvt
06.2002 - 07.2004
Bsc(IT) - Computer And Information Systems
MAHE(Manipal Academy of Higher Education)
01.1999 - 01.2002