RIJUANA PARWEEN
Cuttack
Summary
Customer Service Representative with extensive industry experience and a proven track record in enhancing client satisfaction. Recognized for establishing strong rapport with clients through effective communication and an upbeat attitude. Committed to contributing to company success by fostering lasting relationships and driving business growth. Core competencies include relationship building, problem-solving, and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager (BAND I)
ICICI BANK
Bhubaneshwar
08.2023 - 01.2024
- Provided customer service to clients by responding to inquiries, resolving complaints and processing transactions.
- Assisted customers in opening new accounts, including savings, checking and loan products.
- Reviewed client financial information and credit history before approving loan applications.
- Analyzed customer portfolios and provided investment advice accordingly.
- Processed deposits, withdrawals, transfers and other account-related transactions accurately.
- Assisted customers in setting up online access to their accounts.
- Maintained records of all client transactions according to bank policy.
- Educated customers about the benefits of various banking products offered by the branch.
- Attended weekly team meetings to discuss progress towards branch goals.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Account Management Specialist
Teleperformance
Bangalore
12.2022 - 03.2023
- Identified up-sell, cross-sell, and renewal opportunities to improve client satisfaction and increase profits
- Monitored and reported on key performance indicators to ensure efficient operations
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue
- Addressed client complaints and provided satisfactory solutions through procedure changes
- Collaborated with sales and customer service teams to develop engaging products and meet financial quotas
- Researched and identified emerging trends in the industry to better inform account strategies
- Generated and presented reports to senior management on account performance
- Updated client information, contract changes and product prices in company databases
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Used knowledge of company products and services to recommend solutions to customers
- Monitored competitor trends and market shifts to maintain company relevance
Presales Associates
Byjus, Think & Learn Private Limited
11.2021 - 04.2022
- Connect with Parents & Students to help make out different courses and classes offered by Byjus
- Keep records of the booking and share the details with the Business Development Associates
- Meeting the sales target on every day basis
- Driving sales by coordinating with Team lead, Business Development Associate
Sales Associate
ESSEN AUTOMOBILES
10.2017 - 10.2021
- Sales & Service
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Answer customers' questions about products, prices, availability and product uses
- Recommend products to customers based on their needs and interest
- Estimate or quote prices or contract terms, warranties, and delivery date
- Provide customers with product samples and catalogs
- Arrange and direct delivery and installation of products and equipment
Customer Service
AIRCEL TELECOM
04.2015 - 09.2016
- Connect with customer s by telephone, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken
- Recommending customers the prepaid and postpaid plans and help buy them
Education
Bachelor Of Arts(B.A) - Economics
CHRIST COLLEGE
04.2014
2 Arts -
SB WOMENS COLLEGE
Cuttack, Odisha04.2011
SKILLS -
BUCKLEY GIRLS HIGH SCHOOL
Cuttack, Odisha04.2009
Skills
- Sales
- Customer service
- Customer Relationship Management
- Critical thinking
- Decision making
- Flexible
- Adaptable
- Quick learner
- Self-motivated
- Business Development
- Client Support
- Product and service sales
Certification
- Smart English Basics for Professional Business English VETA CERTIFICATE(80 HRS ENGLISH)
- EXCEL FOR BEGINERS
- EXCEL FOR INTERMEDIATE GREAT LEARNING(SPOKEN ENGLISH)
Timeline
Deputy Manager (BAND I)
ICICI BANK
08.2023 - 01.2024
Account Management Specialist
Teleperformance
12.2022 - 03.2023
Presales Associates
Byjus, Think & Learn Private Limited
11.2021 - 04.2022
Sales Associate
ESSEN AUTOMOBILES
10.2017 - 10.2021
Customer Service
AIRCEL TELECOM
04.2015 - 09.2016
Bachelor Of Arts(B.A) - Economics
CHRIST COLLEGE
2 Arts -
SB WOMENS COLLEGE
SKILLS -
BUCKLEY GIRLS HIGH SCHOOL
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
ASSAD ULLA KHANASSAD ULLA KHAN
Team Leader (Banking Process) Multi Products at ICICI BankTeam Leader (Banking Process) Multi Products at ICICI Bank
Swagat Suman PatnaikSwagat Suman Patnaik
Design Engineer at Vform Technopack Pvt Ltd.Design Engineer at Vform Technopack Pvt Ltd.