Rijubir Biswas

Sales Operations Role:

· Improving existing standard processes & write new SOPs to implement best practices for the store team to follow.

· Worked with the product team to build system tools to improve efficiency and productivity of store associates and department managers.

· Monitoring the sales performance and provide actionable insights to improve results to SBUs.
· Setting individual performance goals for the sales team and tracking their progress.

· Training and supporting store associates, department managers, and store managers.

Developing training programs to keep the store team updated on new system tools and sales techniques.

· Oversee the merchandising efforts to maximize product visibility and appeal by implementing standard merchandising across all stores.

· Tracking customer interactions and analyze customer feedback to improve customer service.

New Store Opening Role:

· Collaborating with Plano gram, Planning & Supply chain teams for stock handover & delivery planning.

· Designing critical path to follow up with stakeholders & get timely deliverables.

· Supervised 2 new store opening & Handled team of 7 members from diff. categories as direct reporting.

Reporting and Analysis:

· Prepare and present sales reports to senior management.

· Publish daily performance dashboard & provide insight on KPIs to the CEO, Operations head & SBU heads.

· Prepare and present monthly store process audit report to the operations head.

Collaboration:

· Worked closely with marketing team, WH & supply chain teams to align sales efforts with broader business objectives through marketing events & offer promotions.

· Coordinate with other departments to resolve issues and improve overall store performance.

• Lead a team of 30 sales representatives, overseeing the full sales cycle and driving revenue growth in Pan India
• Develop and execute strategic sales plans to achieve sales targets and expand market share
• Recruit, train, and mentor sales team members, fostering a high-performance culture and promoting individual and team success
• Conduct regular performance evaluations, provide feedback and coaching, and implement development plans to enhance sales skills and productivity
• Analyze market trends, competitive landscape, and customer insights to identify growth opportunities and adjust sales strategies accordingly
• Build and maintain strong relationships with key clients, understanding their needs and aligning solutions to drive customer satisfaction and retention
• Collaborate cross-functionally with marketing, product development, and operations teams to ensure effective execution of sales strategies and deliver outstanding customer experiences
• Achieve consistent sales growth, exceeding quarterly and annual revenue targets by an average of 25%.

• Develop and nurture strong relationships with 300 clients, understanding their business needs, and providing personalized solutions
• Regularly engage with clients to foster trust and loyalty
• Serve as the primary point of contact for 150 HNI clients, managing their accounts and acting as their advocate within the organization
• Ensure client satisfaction, address any issues or concerns, and proactively identify opportunities for growth
• Conduct in-depth needs analysis and gather relevant information to understand clients' goals, challenges, and requirements
• Use this information to tailor products, services, and solutions to meet their specific needs
• Identify opportunities for cross-selling and upselling to existing clients
• Present additional products or services that align with their needs, demonstrating value and benefits
• Implement strategies to enhance client retention rates
• Proactively monitor client satisfaction and loyalty, addressing any concerns or issues promptly and effectively
• Collaborate with the sales and marketing teams to identify and pursue new business opportunities
• Leverage existing client relationships to generate referrals and expand the client base
• 50 new acquisitions monthly.

• Managed 200 key accounts, serving as the primary point of contact for clients, and achieved a 20% increase in revenue through strategic account management and effective brand positioning.
• Guide new sellers through the onboarding process, ensuring they understand Amazon’s policies, tools, and best practices.
• Conduct training sessions or webinars to educate sellers on platform features, tools, and strategies.
• Address and resolve any issues or concerns that sellers may have, including account health, compliance, and technical problems.
• Escalate complex issues to appropriate internal teams or departments as neede
• Achieved $1.2 million in annual GMV
• Collaborated with cross-functional teams including marketing, sales, and product development to align brand initiatives with business objectives.

Senior Executive Operation Role:

· Oversee daily store operations to ensure smooth and efficient functioning.

· Manage and coordinate with various departments to achieve operational goals.

· Monitor and manage inventory levels to ensure optimal stock availability and reduce waste.

· Coordinate with suppliers and vendors to manage stock replenishment and ordering processes.

· Ensure high standards of customer service and address customer issues or complaints promptly.

· Implement and monitor service standards to enhance the customer experience.

Sales Executive Role:

• On field drive sales performance by promoting and selling Metro Cash & Carry products and services to B2B customers.
• Achieve monthly sales targets and expand market share.
• Build and maintain strong relationships with existing and potential customers.
• Address customer needs and concerns promptly, providing exceptional service and support.