Rikeel Gaonkar

• Developed end to end Transformation roadmap basis Voice of Customer
• Worked on Client facing teams on global engagements solving complex & intriguing business challenges providing strategic advice
• Worked with Client to identify, define & prioritize their challenges, develop next generation of Transformation management solutions through detailed analysis & implement strategic recommendations to support their end to end Transformation journey.
• Created Project prioritization matrix basis value & effort
• Driven Transformation in Finance & Accounts domain for PTP, RTR, OTC tower
• Developed knowledge of latest technologies such as GenAI, HyperAutomation, IDVS, Blackline, Automation Anywhere etc
• Lead cross-functional teams
• Expert in Lean, Standardization, Six sigma (Black Belt), Value stream mapping, process improvement

Projects -

• Reduction in Multiple touchpoints in Invoice processing by 35%
• Improve touchless % of Invoice processing from 35% to 51%
• RPA - Vendor statement reconciliation, Payments processing in SAP, Journal Entry posting in SAP
• Blackline Transaction Matching module implementation

• Driving Lean Six Sigma & Automation Project in Procure to Pay, Order to Cash & Record to Receipt.
• Improve business metrics as per client need/Voice of customer.
• Working closely with operation and functional teams to identify process bottlenecks, conduct root cause analysis and implement process improvements and digital solutions across the business or organization.

Projects -

• Agent variation reduction by 30% in P2P process of finance & accounts.
• RPA in FP&A weekly/monthly reporting activities
• Cycle time reduction in supply chain finance process (FP&A) by standardizing email template and automatic email to vendors and tracking their response by audit trail.
• VBA Automations
• Peak load optimization

• Mentor Lean Six Sigma trained resources to deliver on their green Belt and yellow Belt Initiatives
• Re-engineer existing process by meeting with stakeholders, brainstorming sessions, detailed process
• Drive continuous improvement culture, eliminate waste and execute high impact process improvement projects
• Detailed Process Walk through to identify gaps, validation with data, propose solutions, test feasibility of solutions and implementation
• Regular reviews as per the agreed tollgates and project management methodologies with sponsors (CXOs) part of reviews to ensure adherence of timelines and outcome
• Identified opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/DMAIC framework
• According to the business requirement conducted the FMEA for every process
• Identification & prioritization of appropriate process improvement project basis higher business impact
• Conceive, lead, the entire lean six sigma green Belts cultures across the organization
• Identifying RPA (Robotics process automation) opportunities and driving RPA on rule based processes, highly repetitive processes in an organization
• Driving automation culture in an organization
• Use of Quality tools such as Fishbone, XY Matrix, Pareto, Graphical Analysis, Hypothesis testing etc. to arrive at right causes which are validate through data. This ensures that the effort gives highest gain
• Use of design of experiments to provide correct action plans to the stakeholders for problems
• Support findings with Analytics and Dashboards. Manage MIS for the CXOs as and when required. Use of Online Modules for better outreach and email communications with tests, quiz etc. helps in maintaining the knowledge level of processing team
• Drive kaizen blitz in an entire organization

Project details -

• Reduction of Policy Issuance of TAT in Banking Channel from 10 Days to 6 days
• Improve 13th Persistency (policy renewals) in life insurance from 55% to 70%

• Work with a team to provide end to end continuous quality improvement
• Designing of PQC plan for Projects in transition according to the threshold and baselines according to customer requirements
• Conducting the BRAINWAVE (BRAINSTORMING/SCAMPER) sessions for Process as well as Automation Improvement
• Participate in the design, development, implementation and monitoring of quality programs
• FMEA study for processes as per the business requirement.
• Applying DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits
• Designed the process Framework for achieving the best result by preparing the process flows
• Responsible for project governance, leadership report out, escalation to sponsor to remove bottleneck etc
• Ensures that re-engineering objectives, specific goals, measures, and metrics are established
• Facilitating Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions
• Works closely with stakeholders and cross functional teams plan and lead projects

Project details -

• To improve productivity of ADAS attribute coding process coding by ~25%.
• Gauge R&R study done to understand the variation