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Experienced Telecommunications Professional: 24 years of dedicated service in the telecommunications industry with a proven track record of success in increasingly complex roles.
Results-Oriented Leader: Comfortable in high-pressure, high-volume environments with a demonstrated ability to drive business changes while minimizing people impact.
Effective People Manager: Proven experience managing and motivating teams, including unionized staff, with a focus on teamwork, trust, and fairness.
Strong Communication & Relationship Builder: Exceptional communication and client relationship building skills, enabling optimized operations and enhanced customer experiences.
Process Improvement & Automation Expert: Successfully spearheaded service assurance and process automation initiatives, achieving a 90% e-bonding utilization goal.
Ethical and Trustworthy: Maintains high integrity and confidentiality while handling sensitive information.

Developed strong organizational and leadership skills in fast-paced environment. Proven ability to manage teams, oversee cleaning schedules, and ensure compliance with safety standards. Seeking to transition into new field where these transferable skills can be effectively utilized.

Customer service oriented professional with strong understanding of the importance of accurate claims processing. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality. Willing to learn new skills and take on new challenges. Fosters effective communication to support company vision and mission. Type 60 WPM. 5 years' experience with Microsoft Excel Dean's List Awarded First and Second Quarter. Certificate of Completion for ICD-10-CM Training. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills.

Rikesh Rai

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Customer Sales and Services

Senior Sales Executive

Customer Care Executive

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Customer Sales and Services

Senior Sales Executive

Customer Care Executive

12th -

10th -

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