Rikin Patel
Manager - Database Administrator
Ahmedabad
Summary
Accomplished Manager/Team Lead/Tech at Eclinicalworks, Leading a team of 20+ DBAs, optimizing Azure Cloud-hosted database servers and spearheading a seamless migration of 400+ servers. Renowned for strategic planning and team leadership, enhanced system performance and security, achieving significant operational efficiencies and fostering robust stakeholder partnerships.
Overview
11
11
years of professional experience
Work History
Manager Database Administrator
Eclinicalworks
04.2022 - Current
- Responsible for 500+ Mysql/MSSQL/PostgreSQL Servers on Azure Cloud hosted as VM Servers and Service Based Model.
- Managing team of 20+ DBAs to ensure zero-downtime , performance , integrity , security and seamless transactions across all DB servers.
- Conduct periodical audits to validate and eliminate any security exposure. Taking proactive measure on potential treats by appending existing guidelines and putting in required scripts.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal performance for customers while investing in necessary resources for business growth , Storage / CPU / Additional Servers.
- Cultivated partnerships with external stakeholders , Weekly calls with Microsoft Product Team , to maximize business opportunities and extend network reach within the industry sector.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Team Lead Database Administrator
Eclinicalworks
06.2019 - 05.2022
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Performed a crucial role in planning and execution panel for Infrastructure Migration Initiative , migrating 400 + database servers from Locally Hosted Datacenters to Microsoft Azure Cloud.
Database Administrator
Eclinicalworks
06.2017 - 06.2019
- Responsible for installation of Mysql and MSSQL Database instances on locally hosted servers on Windows and Linux.
- Streamlined backup and recovery processes, enhancing overall system stability and availability by using mysql enterprise backups and percona xtrabackup.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Optimized database performance by monitoring health and implementing tuning recommendations. Set up alerts and notifications via Nagios and Perona Monitoring and Management tool.
- Set up and controlled user access levels across databases to protect important data.
- Maintained and Monitored 200 + instances of database both on Mysql and MSSQL on Windows and Linux CentOS.
- Worked and implemented Disaster recovery plans like Replication , Clustering and Always ON.
Team Lead Technical Support
Eclinicalworks
06.2013 - 06.2017
- Took the initiative of leading the support team providing support to pilot+beta customers , 100+ small to large clients , to 10e (Complete Web based EMR solution compared to Legacy desktop based EMR Application which)
- Worked closely with Development Team , Release Management , PA , Onsite Trainers to gather the feedback / complaints from pilot customers and how to Fix / Improve / Prioritize them by working with Cross Functional Teams on 10e.
- Mentored and trained new team members, improving their technical proficiency and reducing onboarding time by 3 weeks.
- Cultivated a culture emphasizing robust and comprehensive documentation both internally and externally, resulting in a reduction of customer support requests by up to 18%.
- Developed troubleshooting guides and knowledge base articles, improving self-service resolution rates by 20%.
- Implemented a new ticketing system, leading to an enterprise level enhancement in customer issue tracking efficiency.
- Initiated cross-departmental initiatives involving collaborative problem identification, root cause analysis, solution development, solution distribution, and post-implementation measurement to effectively address issues and drive continuous improvement.
Education
Bachelor of Engineering - Information Technology
Charotar Institute of Technology
Changa , Gujarat 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Database monitoring / Management
Backup and recovery
Performance Tuning
Linux Operating System
Replication Management
Mysql / MSSQL / PostgreSQL
Failover Cluster / Always ON
Azure Cloud Services / MSSQL Managed Instance / Mysql Flexible Instance
Timeline
Manager Database Administrator
Eclinicalworks
04.2022 - Current
Team Lead Database Administrator
Eclinicalworks
06.2019 - 05.2022
Database Administrator
Eclinicalworks
06.2017 - 06.2019
Team Lead Technical Support
Eclinicalworks
06.2013 - 06.2017
Bachelor of Engineering - Information Technology
Charotar Institute of Technology
04.2001 -
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