Rikita Mishra
Mumbai
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
Mumbai
05.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Teleperformance
Mumbai
10.2022 - 03.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
Event Management Coordinator
Na
Mumbail
06.2018 - 09.2022
- I have done all kind of events as a freelancer
Education
Bachelor of Science - IT
St Rocks College
Mumbai05-2018
Science -
Nirmala Memorial Foundation College
Mumbai02-2015
Skills
- De-Escalation Techniques
- Complaint resolution
- Microsoft Office expertise
- Customer Service
- Executive management support
- Digital marketing
- Ms Excel
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Concentrix
05.2024 - Current
Customer Service Representative
Teleperformance
10.2022 - 03.2024
Event Management Coordinator
Na
06.2018 - 09.2022
Bachelor of Science - IT
St Rocks College
Science -
Nirmala Memorial Foundation College