Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rikita Mishra

Mumbai

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
Mumbai
05.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Teleperformance
Mumbai
10.2022 - 03.2024
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.

Event Management Coordinator

Na
Mumbail
06.2018 - 09.2022
  • I have done all kind of events as a freelancer

Education

Bachelor of Science - IT

St Rocks College
Mumbai
05-2018

Science -

Nirmala Memorial Foundation College
Mumbai
02-2015

Skills

  • De-Escalation Techniques
  • Complaint resolution
  • Microsoft Office expertise
  • Customer Service
  • Executive management support
  • Digital marketing
  • Ms Excel

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Representative

Concentrix
05.2024 - Current

Customer Service Representative

Teleperformance
10.2022 - 03.2024

Event Management Coordinator

Na
06.2018 - 09.2022

Bachelor of Science - IT

St Rocks College

Science -

Nirmala Memorial Foundation College

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Rikita Mishra