Riley Knies
Indianapolis
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
National Guard
U.S. Army
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Desk Technician
Aunalytics
07.2022 - 09.2025
- Provided technical support for hardware and software issues, ensuring prompt resolution to user inquiries.
- Managed ticketing system, prioritizing and tracking incidents to enhance workflow efficiency.
- Collaborated with IT team to implement system upgrades, improving overall service desk performance.
- Documented troubleshooting processes and solutions in knowledge base, promoting self-service resources for users.
Package Handler
FedEx
03.2023 - 06.2023
- Operated material handling equipment to efficiently move packages within fast-paced warehouse environment.
- Ensured accuracy of package sorting by adhering to established procedures and guidelines.
- Trained new staff on safety protocols and efficient handling techniques to enhance team performance.
- Monitored inventory levels, coordinating with supervisors to maintain optimal stock availability.
Dairy Stocker
Martins Supermarkets
09.2020 - 10.2022
- Managed inventory levels to ensure product availability and minimize waste.
- Trained new staff on stocking procedures and safety protocols.
- Organized dairy section for optimal product placement and accessibility.
- Conducted regular quality checks to maintain compliance with health standards.
Education
Bachelor of Arts - Religious Studies
IU Indianapolis
Indianapolis, IN05-2026
High School Diploma -
Penn High School
Mishawaka, IN05-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Package Handler
FedEx
03.2023 - 06.2023
National Guard
U.S. Army
02.2023 - Current
Service Desk Technician
Aunalytics
07.2022 - 09.2025
Dairy Stocker
Martins Supermarkets
09.2020 - 10.2022
Bachelor of Arts - Religious Studies
IU Indianapolis
High School Diploma -
Penn High School