Riley Rohr
Osceola
Summary
Dynamic and highly reliable professional with extensive experience in the hospitality industry, notably at Hooters. Proven ability to enhance customer satisfaction through strong multitasking and effective problem resolution. Recognized for fostering teamwork and maintaining cleanliness, ensuring a welcoming atmosphere while training staff to excel in service excellence.
Overview
5
5
years of professional experience
Work History
Bartender/Server Trainer
Hooters
Mishawaka, IN
08.2023 - 03.2026
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Handled cash transactions accurately while processing payments efficiently.
- Resolved customer complaints promptly, enhancing overall guest experience at the establishment.
- Served high customer volumes during special events, nights, and weekends.
Busser/Togo Specialist/Host
Papa Vinos
Mishawaka, IN
11.2020 - 09.2023
- Collaborated with kitchen staff to ensure timely delivery of dishes and beverages.
- Fostered positive relationships with guests, contributing to a welcoming atmosphere in the restaurant.
- Reset and cleaned tables quickly to prepare for new customers.
- Greeted and seated guests, ensuring a welcoming and efficient dining experience.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Manager
Dave’s Hot Chicken
Mishawaka, IN
12.2022 - 08.2023
- Oversaw daily operations to ensure compliance with food safety and health regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Cross-trained existing employees to maximize team agility and performance.
Team Leader
Chickfila
Mishawaka, IN
03.2021 - 12.2022
- Led team in daily operations, ensuring adherence to service standards and protocols.
- Trained and mentored new employees, fostering skill development and team cohesion.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Phlebotomy & Billing And Coding
Ivy Tech Community College of Indiana
Indianapolis, IN12.2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
Timeline
Bartender/Server Trainer
Hooters
08.2023 - 03.2026
Manager
Dave’s Hot Chicken
12.2022 - 08.2023
Team Leader
Chickfila
03.2021 - 12.2022
Busser/Togo Specialist/Host
Papa Vinos
11.2020 - 09.2023
Phlebotomy & Billing And Coding
Ivy Tech Community College of Indiana