Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Wagner

Indianapolis,IN

Summary

Proven Customer Service Representative at Speedway Gas Station, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty through empathetic service and effective problem-solving. Skilled in computer proficiency and de-escalation techniques, I excel in transforming high-stress situations into positive customer experiences, fostering sales growth and team development through mentorship.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Speedway Gas Station
12.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Southport High School
Indianapolis, IN
05.2021

Cosmetology

Empire Beauty School

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing
  • De-Escalation Techniques

Timeline

Customer Service Representative

Speedway Gas Station
12.2021 - Current

Southport High School

Cosmetology

Empire Beauty School
Riley Wagner