Proven Customer Service Representative at Speedway Gas Station, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty through empathetic service and effective problem-solving. Skilled in computer proficiency and de-escalation techniques, I excel in transforming high-stress situations into positive customer experiences, fostering sales growth and team development through mentorship.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Speedway Gas Station
5221 S Emerson Ave Indianapolis Indiana
12.2021 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Participated in training programs to enhance product knowledge and customer service skills.