Riley Wagner
Indianapolis,IN
Summary
Proven Customer Service Representative at Speedway Gas Station, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty through empathetic service and effective problem-solving. Skilled in computer proficiency and de-escalation techniques, I excel in transforming high-stress situations into positive customer experiences, fostering sales growth and team development through mentorship.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Speedway Gas Station
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Southport High School
Indianapolis, IN05.2021
Cosmetology
Empire Beauty School
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- De-Escalation Techniques
Timeline
Customer Service Representative
Speedway Gas Station
12.2021 - Current
Southport High School
Cosmetology
Empire Beauty School