Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rilwan Balogun

Indianapolis

Summary

Dynamic professional with a proven track record at Nationstar Mortgage DBA Mr. Cooper, enhancing customer satisfaction and exceeding sales targets. Expert in problem-solving and customer service, demonstrating significant achievements in loan processing efficiency and client retention. Skilled in teamwork and collaboration, with a focus on delivering results and fostering positive outcomes.

Overview

2022
2022
years of professional experience

Work History

Cashier Assistant

Costco Wholesale Corp
  • Processed returns and exchanges according to store policies.
  • Stocked shelves and replenished items as needed.
  • Bagged groceries and ensured items were packed properly.
  • Scanned items quickly and accurately at checkout.

Project Coordinator

Lowes Home Improvment
08.2017 - 08.2021
  • Established risk management protocols to identify and mitigate potential issues.
  • Analyzed project requirements to create detailed task lists.
  • Developed comprehensive project documentation with clear guidelines for team members.
  • Oversaw project logistics, resulting in streamlined workflows and enhanced team collaboration.

Eligibility Specialist

Conduent
08.2014 - 08.2017
  • Analyzed client information, determining appropriate next steps for benefits assistance and support services.
  • Conducted workshops for community partners to promote awareness of eligibility programs and resources available to clients.
  • Reviewed and verified documentation submitted by clients to maintain compliance with regulations.
  • Engaged clients to clarify eligibility requirements by providing clear explanations of program guidelines.

Loan Specialist

Nationstar Mortgage DBA Mr. Cooper
07.2012 - 01.2014
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.

Education

Bachelor Of Economics - Economics

Indiana State University
Terre Haute, IN
05.1986

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy

Timeline

Project Coordinator

Lowes Home Improvment
08.2017 - 08.2021

Eligibility Specialist

Conduent
08.2014 - 08.2017

Loan Specialist

Nationstar Mortgage DBA Mr. Cooper
07.2012 - 01.2014

Cashier Assistant

Costco Wholesale Corp

Bachelor Of Economics - Economics

Indiana State University

Similar Profiles

CREATE PROFILE
Rilwan Balogun