Rimi Adhikary
TECHNO OPERATIONS SPECIALIST
Delhi
Summary
Result-oriented Techno-Operational Specialist with 4 years of proven experience in IT Service Management, specializing in Incident, Problem, and Change Management.
Having sound knowledge and experience in inventory & asset management.
Possesses expertise in ITIL skills and a demonstrated ability in capacity planning and lean optimizations. Ensures strict adherence to SLA compliance for critical incidents by working closely with Incident Management teams. Proactively identifies constraints and recommends process improvements to enhance efficiency. Competent in various endpoint security tasks such as BitLocker, LastPass, Mac OS testing, Java patching, security assessments, and UAT testing as part of change management.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Analyst, HCLTech
.
01.2023 - Current
- As a senior analyst I have proven track record of managing priorities to ensure deadlines are met with high quality outcomes. Competent in various endpoint security tasks such as BitLocker, LastPass, Mac OS testing, Java patching, security assessments, and UAT testing as part of change management. I have been handling daily operational calls, effectively eliminating aging tickets, reducing reopen tickets and minimize hop counts and preparing Lean IT data
IT Analyst, British Council Management Services
.
11.2021 - 01.2023
- Daily/Weekly/Monthly Operational review, collaboration with technical track leads
- Grants full access to manage users according to license, analysis and escalation of Incident and request tickets to concerned team and coordinate with teams till closure within agreed SLA
- Complete life cycle for asset: inventory, allocation, surrender, replacement.
- Maintaining invoice record and coordination with vendors.
- Managing software installation and maintaining installation data based on Username and Machine details along with the software purchase detail
- Worked closely with client and team members to address and resolve audit points, minimizing escalations in quarterly and annual audits
- Adding and modifying asset records in ITSM
- Maintaining records of End of Life assets as per standard norms of company.
Associate, Wipro Ltd
.
04.2021 - 09.2021
- During my tenure at Wipro, I was entrusted with the management of service tickets and the preparation of Management Information System (MIS) data
- Additionally, I collaborated with various teams in a dynamic setting to efficiently and swiftly resolve end user issues
Assistant OPS • Shipment (Non-IT), TCI Express Ltd
.
02.2020 - 11.2020
- As an assistant in Logistics Operations at TCI Express, I ensured the accurate and timely completion of all necessary shipment paperwork, promptly addressed logistical issues and implemented effective solutions, maintained precise records of shipments, inventory, and other logistics-related information, and coordinated client meetings with regional managers, and hub managers as well
- Taken care of end to end purchase order, collaborating with procurement & management tools to secure necessary approval
Education
Bachelor of Arts -
University of Kolkata
KolkataGrade XII - undefined
W.B.C.H.S.E Board
KolkataGrade X - undefined
W.B.B.S.E Board
KolkataSkills
- Project Management
- ITIL
- Lean Processes
- Global account management
- Operational Review
- Endpoint Security Tasks
- Microsoft Azure
- Inventory Management
- Asset Management
- Procurement & Vendor handling
- Mac OS testing
- Java Patch manage
Certification
Certified People manager
Extra-Curricular Activities
Fun Friday Event Celebration Client Visit event
Timeline
Senior Analyst, HCLTech
.
01.2023 - Current
IT Analyst, British Council Management Services
.
11.2021 - 01.2023
Associate, Wipro Ltd
.
04.2021 - 09.2021
Assistant OPS • Shipment (Non-IT), TCI Express Ltd
.
02.2020 - 11.2020
Grade XII - undefined
W.B.C.H.S.E Board
Grade X - undefined
W.B.B.S.E Board
Bachelor of Arts -
University of Kolkata
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