Result-oriented Techno-Operational Specialist with 4 years of proven experience in IT Service Management, specializing in Incident, Problem, and Change Management.
Having sound knowledge and experience in inventory & asset management.
Possesses expertise in ITIL skills and a demonstrated ability in capacity planning and lean optimizations. Ensures strict adherence to SLA compliance for critical incidents by working closely with Incident Management teams. Proactively identifies constraints and recommends process improvements to enhance efficiency. Competent in various endpoint security tasks such as BitLocker, LastPass, Mac OS testing, Java patching, security assessments, and UAT testing as part of change management.